Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Job Title: IT Technology Services Associate-Technical Service Manager

Summary:


We are looking for an accomplished Technology Associate who is eager to deliver consistent and high-quality results to join our SAP Enterprise Cloud Services team. You will contribute to SAP's strategy by supporting our customers with their SAP S/4HANA adoption on their path to the Intelligent Enterprise.

The Role: The Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This role is ideal for individuals with a foundational understanding of SAP BASIS, computer infrastructure, and a passion for customer-facing communication.

What you'll do

As Technical Services Associate you will be guiding clients through their exciting transition to cloud-based solutions. Your tasks will include assessing clients' operational needs, detecting possible complications that could emerge during their shift to the cloud, and aligning those needs with solutions. Together with our partners, you will build tailored solutions fitting the customers' needs. This role will give you the gratification of resolving complex problems and offering meaningful business value.


Your main responsibilities will be to:



• Understand the customer's business, objectives, and difficulties to offer suitable solutions and services.
• Identify and suggest SAP Enterprise Cloud Services that offer genuine advantages to the customer.
• Recognize problems and assist in creating and implementing action plans across customer's operations.
• Design the optimal SAP configuration to maximize system performance and availability.
• Promote technological advancement and innovation and serve as the point of contact for resolving technical problems.

What you bring

• University degree in Computer Science Engineering or related field.
• Quick learning skills to understand the SAP S/4HANA architectures and Rise migration paths/tools.
• Ability to work effectively as a virtual member of a dynamic, dispersed team (remote).
• Excellent verbal and written communication skills in English.
• Experience in customer communications and presentations
• Understanding of the SAP product portfolio, offerings, and industry solutions.
• Exposure to SAP solutions (releases, platform interdependencies, etc.)

Good To Have skills:

• Understanding of SAP Basis Administration abilities.
• Hyperscalers basic knowledge (AWS, MS Azure or GCP).
• Understanding of ITIL Processes and their application.
• Experience or certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
• Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.
• SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
• Exposure to SAP Basis administrative duties are an advantage.
• Previous customer-facing technical consulting or support experience.
• Foundational understanding of information system solution design, architecture, and implementation.
• SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.

Meet your team

SAP Enterprise Cloud Services is part of the Customer Services and Delivery board area in SAP. Join our SAP Enterprise Cloud Services team. We're focused on providing advanced managed private cloud services, blending technical and customer service roles. Our main goal is to always deliver the best service to our customers, prioritizing technical delivery. This job offers the opportunity to learn, grow and enjoy a rewarding tech-based career that's constantly engaging. Get ready to be part of something impactful - join us now!



#SAPECSCareers, #SAPECSET


Bring out your best


SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion


SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:


Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.


Requisition ID: 398921 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.