Job Description

Job Summary:

The IT Technician is responsible for providing technical support, troubleshooting, and maintaining the hardware (like CCTV Camera, Intercom System, Access Control System, Wireless Alarm System and other home security devices ) and software. The role requires hands-on work in diagnosing issues, installing new equipment, and ensuring the smooth functioning of IT infrastructure. The IT Technician will assist with both day-to-day IT operations and long-term projects, ensuring user satisfaction.

Key Responsibilities:

. Hardware Support: Install, configure, and maintain hardware like CCTV, Intercom System, Access Control System, and various wired/wireless devices.

. Software Support: Install, configure, and update various aplications related to hardware like CCTV, Intercom System, Access Control System, and various wird/wireless devices.

. Troubleshooting: Diagnose and resolve technical issues related to hardware, software, networking, and security systems.

. User Support: Provide technical support to end users via phone, email, or in-person, addressing issues related to software, hardware, and network connectivity.

. Training: Provide basic training to clients on the use of new software and hardware systems.

. Vendor Coordination: Liaise with external vendors and service providers for hardware, software, and service agreements.

Qualifications:

Education: Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience).

Experience: 1-3 years of experience in CCTV installation, Access Control, Intercom System, IT support and technical troubleshooting.

Skills & Knowledge:

Proficiency in supporting Windows, MacOS, and Linux operating systems.

Familiarity with office productivity tools (e.g., Microsoft Office).

Experience with networking concepts (TCP/IP, DNS, DHCP).

Strong problem-solving skills and the ability to work under pressure.

Excellent communication skills, both written and verbal.

Ability to prioritize tasks and work independently or as part of a team.

Familiarity with common IT tools such as remote desktop applications, and system monitoring software.

Relocation Support:

We offer accommodation support for employees, including assistance with housing search and relocation.

Salary:

For Fresher : 10k - 14k

For Experienced : 15k - 25k

Job Type: Full-time

Pay: From ?14,000.00 per month

Shift:

• Day shift

Experience:

• CCTV, Intercom System, Access Control, etc: 3 years (Required)

Work Location: In person

Expected Start Date: 01/12/2024