Job Description

Employment Type PermanentClosing Date 29 June 2024 11:59pmJob Title IT Technical SpecialistJob Summary As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential.Who we are?Telstra is Australia\'s leading telecommunications and technology company with a rich heritage that\xe2\x80\x99s been built over 100 years. From our humble beginnings in the Postmaster General\xe2\x80\x99s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest in Australia and are And this is just the beginning of what we\xe2\x80\x99re hoping to achieve together.We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.We have operations in more than 20 countries including India where we\xe2\x80\x99ve opened centres in Bangalore, Pune and Hyderabad. In India, we\xe2\x80\x99ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We\xe2\x80\x99re combining innovation, automation and technology to solve the world\xe2\x80\x99s latest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.Job Summary:As an IT Technical Specialist, you work with pioneering technologies and apply your technical expertise in information technology (IT) to support our customers. You have a high degree of autonomy in your role and provide technical service, solutions, implementation and support to the platforms, devices, applications and computerised systems supplied and operated by Telstra. You apply your passion for product quality to continuously help us improve our IT products and processes, giving you the opportunity to grow your potential.Job details:Work hours - Australia Business hours (AEST) shiftWork model - HybridJob Responsibilities:

• Proactively address customer needs (internal, external and regulatory) by leveraging your own expertise along with that of team members to provide ongoing technical support and stellar customer service.
• Utilise customer data and feedback to improve system performance and their interaction with Telstra processes, embedding solutions into customer-centric products and services to meet system integration and operational requirements.
• Apply extensive knowledge of new and emerging technologies to support system investment and business asset recommendations to bring efficiency and effectiveness in system use.
• Act as a change ambassador to encourage system users to adopt the relevant methods and tools based on new ways of working, whilst assisting teams with establishing emerging priorities for planned maintenance.
• Apply your deep system knowledge to complete quality control checks, report on system performance and identify indicators of change, through effective data management and governance.

About you:
To be successful in the role of IT Technical Specialist, you will have:

• 2-4 years of experience as a Salesforce administrator
• Salesforce Admin and/or Developer Certification
• Strong understanding of Salesforce best practices.
• Knowledge of Telco products.
• Operational support background.
• Previous experience working in agile environments.
• Effective communication and influencing skills.

Telstra