Job Description

DESCRIPTION


Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards; translate requirements into technical specifications, create detailed solution design, coordinate construction, installation, configuration and testing of IT systems; and identifies, troubleshoots and resolves system technical issues.


Assists in creating and managing the technical specifications from which programs and configurations will be applied to create the application, infrastructure or complete solution.


Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution.


Delivers solution design, adhering to standards and leveraging re-use of components.


Assists in creating high level and detail design of infrastructure OR applications, interfaces, conversions, extensions, reports, and workflows while meeting architecture, security, performance, scalability, and maintainability requirements.


Assists technical and infrastructure groups in understanding the solution design and specifications.


Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability.


Participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s).


Leverages re-usability of component designs to reduce costs and shorten time to deliver solution


Ensures adherence to obtain efficiency in the build and deploy processes, leveraging automation where possible.


Assists in the test strategy and execution of master test plan.


Participates in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or 'runbooks' used for end-user support.


Analyzes and revises existing systems and documentation to identify remediation or improvements in the application or infrastructure solution.


Provides level 3 support for critical issues.


QUALIFICATIONS


Skills


Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.


Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.


Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.


Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.


Data Modeling - Creates, writes and tests data models, test scripts and build scripts using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.


Performance Tuning - Conceptualizes, analyzes and solves application, database and hardware problems using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.


Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.


Customer focus - Building strong customer relationships and delivering customer-centric solutions.


Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.


Global perspective - Taking a broad view when approaching issues, using a global lens.


Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.


Manages conflict - Handling conflict situations effectively, with a minimum of noise.


Education, Licenses, Certifications


College, university, or equivalent degree in Information Technology, Business or a related subject required.


This position may require licensing for compliance with export controls or sanctions regulations.


Experience


Intermediate level of relevant work experience required. 3-5 years of experience.


Qualifications will include


Experience with ServiceNow ITSM Module user management and access


Experience with ServiceNow CMDB / Discovery , data collection processes, and reconciliation of CI based data


Demonstrated ability to utilize ETL processes


Familiarity with ServiceNow Upgrade related testing process


Excellent collaboration, customer service, and communication skills to work in a team environment


Applies SDLC processes to enhance platform


Understanding of Agile Methodology


Job Systems/Information Technology


Organization Cummins Inc.


Role Category


Job Type Exempt - Experienced


ReqID 240004Y5


Relocation Package No