Job Description

Company DescriptionWe are the company that cares - for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more than 2,700 driven, dedicated and passionate individuals. We work on the frontline of medical science, changing lives, and bringing new medicines to those who need them.We are looking for professional, qualified and enthusiastic candidates to take up a full-time position of a IT Systems Administrator to provide daily technical support for our operations in Asia Pacific region.Office-based in Bangalore, IndiaYou will:

• Troubleshoot desktop computer systems (primarily MS Windows 10/11) and peripheral equipment problems.
• Investigate hardware/software problems of the desktop computer systems and peripherals, identify their source, determine possible solutions, test and implement solutions.
• Perform IT support operations, including but not limited to receiving and tracking users\' requests, assigning priority and responsible persons, resolving requests and users\' notification.
• Install, configure, maintain and upgrade of desktop computer systems (primarily MS Windows 10/11) and peripherals (e.g. network cards, printers, modems, mice, add-in boards, copiers, etc.)
• Assist in performing data backups, data restores, disaster recovery, and storage management
• Assist with collecting information (including systems operation metrics) to analyze and evaluate existing or proposed computer systems.
• Perform desktop computer systems inventories (hardware and software)
• Assist IT Support Manager with local asset management (hardware, software, licensing, systems decommissioning, etc.) and IT related contract management.
• Assist with technical research on systems upgrades to determine feasibility, cost, time required, and compatibility with current systems.
• Evaluate and recommend purchases within the area of primary responsibility, prepares purchase orders, organizes purchasing process, provides inputs to IT budgets, plans and/or financial forecasts.
• Document systems problems and resolutions for future reference.
• Support on-the-job training of new IT Infrastructure Services staff.

Qualifications

• Minimum 1.5 years of related experience in systems and network administration
• Good knowledge of basic systems administration tools and processes
• Experience in installation and maintenance of network cabling
• Experience with complex TCP/IP networks with multiple routing
• Experience with host/network security
• Full working proficiency in English
• Proficiency in current Microsoft products and solutions including MS Windows 10/11 and Office suite
• Operator experience in managing Cisco switches and wireless access points
• Ability to troubleshoot and solve common hardware and software problems quickly and effectively
• Ability to identify tasks that require automation and automate them

Additional InformationTake the next step in your career and join a company that genuinely focuses on its people.

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