Marketing Fandom Fandom is every brand?s superpower. It?s about the passion and emotional connections people have for the products, entertainment, and sports they love. Some fans spend every waking hour engaging with and talking about the focus of their fandom. Others display fandom in more subtle ways. No matter what types of fans you attract, you need to acknowledge, understand, and nurture them. Our proprietary research platform fuses billions of datapoints and millions of consumer surveys to get to the heart of what fans think, feel, and behave. Combined, this helps clients identify and engage the fans who matter most to them. We are a truly full-service agency, we are creating the most tech and data-forward research business on the planet, where primary research, AI, and big data work together to solve complex marketing, content, and product development challenges. #FandomIsOurJam Key Responsibilities: The IT Systems Administrator is a seasoned individual who will join the IT team and support the installation, upgrade, maintenance, and administration of various enterprise-wide technology systems such as JIRA, Confluence, OKTA, AWS, and Azure. This includes but not limited to day-to-day product administration, user support, customization, and configurations.

• This role will also be responsible for installing, configuring, maintaining, administering, and enhancing JIRA Software, Confluence, OKTA, AWS, and Azure along with any key 3rd party add-ons
• You will work with users to enable custom workflows, fields, screens, dashboards, and reports
• You will create and managing complex configuration elements including project workflows, screen schemes, permission scheme, and notification schemes
• You will provide day to day support on the tool usage, authorization setup, troubleshooting and communication with the end users, project owners and managers
• You will providing training, administration, and operational use as well as be responsible for maintenance of the systems
• You will evaluate the performance and reliability of the applications by monitoring these systems for high availability, load balancing, and satisfactory response time
• You will conduct quarterly audit of the tools to ensure efficient license utilization, verify authorized usage, performance, and logging
• You will participate in the Implementation of CI/CD processes
• You will manage release pipelines and perform software release activities for the IT team in a timely manner

Qualifications

• Bachelor?s degree in computer science, Information Systems, or related discipline
• 3 + years of experience with configuration and administration Jira, Confluence, AWS, OKTA, and Azure Core, and key 3rd-party add-ons
• Experience with providing user management, access roles and permissions, global and project-level configuration and maintenance, training, and end-user support for Jira
• Excellent customer service and interpersonal skills and telephone etiquette
• Excellent verbal and written communication skills (technical and non-technical)
• Excellent time-management, multi-tasking, and organizational skills
• Working knowledge of software development life cycle processes
• Strong problem-solving skills
• Experience working in a team-oriented, collaborative environment
• Ability to explain technical issues to non-technical people

Qualities:

• Satisfaction in a job well done. S/he will have a passion for solving head-scratching challenges.
• Thrives in a fast-paced environment, possesses a high level of intellectual curiosity, focuses on generating results and exhibits the highest personal and professional standards of integrity and ethics
• A team player, upbeat, and focused, with a strong passion to learn and succeed
• A compelling mentor and leader to a group of strong-minded and creative individuals

Our Purpose: Fandom connects people with shared passions and builds communities around them. It offers them space to express their joy and love, whether that?s for superheroes, sports teams, or even small batch whiskeys. At MarketCast, we believe in the power of fandom. It?s as important for brands as it is for action heroes and we do fandom research, data science and analytics better than anyone on the planet. This obsessive focus on fans helps the world?s top creators, media platforms, and sports leagues transform followers into fanatics and investments into impact. Our Core Values: Curiosity Makes Us Tick Our love of learning manifests in everything we do - from the surveys we field and the datasets we analyze to the technology we develop. Where others pause, we push forward, uncovering hidden meaning and answers. Always learning, always looking for more. We Celebrate Wins Whether its wowing clients with research or solving everyday challenges, we pause to honor great work and everyone who plays a role in it. We acknowledge and recognize great work and hustle that helps deliver the very best outcomes. Trust is Always Trending Trust means everything to us. It?s lending a hand when deadlines loom, always delivering on the promises we make, and calling out behavior that harms our culture. And our client?s trust is what makes all this possible, something we never take for granted. We Roll with Change We embrace change as an opportunity to learn, grow, and further develop. We do this by challenging our biases and rethinking how things have always been done in the past. This fresh, open-minded approach keeps us agile, innovating, and adapting in the face of uncertainty. Diversity is Our Superpower Our differences make us stronger. As researchers and data scientists, we have a responsibility to reflect the diverse audiences and communities all around us. Understanding people, opinions and life experiences fuels our insights and deepens our perspectives. At MarketCast, we don't just accept difference - we embrace it, support it, and thrive on it for the benefit of our global culture and success. MarketCast is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Check us out: www.marketcast.com