Job Description

The IT End User Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.The IT End User Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.Main Responsibilities & Tasks:End User support Level 1 and 2 for the resolution of incidents encountered in the use of Sartorius Group IT hardware and softwareRemote support for employeesInstall and deploy standard Sartorius Group softwareReplace failed End Point devicesFulfill access management change requestsReplace and deploy fixed and mobile PCs, and other IT equipmentPurchase of End Point devices and their accessoriesManage the technical documentation of non-standard local HelpDesk procedures (configuration of clients, troubleshooting, and software deployment)Document non-standard users oriented proceduresLogistics management of IT equipmentInventory management of End Point devices including accessories, spare parts, etc.Qualification & Skills:Graduate in Information Technology or a comparable qualification3 years of working experience in IT End User SupportGood competency level covering a wide range of IT skills and disciplines that are needed for 1st and 2nd level supportWindows operating system experience with knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshootingFamiliarity and understanding of Active DirectoryProven ability to work effectively in a matrix team setting as well as independently with minimal error and guidanceStrong skills in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint)ITIL Foundation certification is preferredFamiliarity and experience in using an ITSM toolEffective written and verbal communication skillsFluent in EnglishAbout SartoriusSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.Join our global team and become part of the solution. We are looking forward to receiving your application.

Sartorius