Job Description

Vacancy Name

IT Support Technician (Level 1/2)


Vacancy No

VN991


Employment Type

Regular Full-Time


Location

Chennai


Job Details


We seek a self-motivated desktop technician to join our IT team. As an IT Support Technician, you will play a crucial role in ensuring smooth operations for our end users. Your primary responsibilities will include providing technical assistance, troubleshooting hardware and software issues, and maintaining IT equipment.



Main Responsibilities


• Supporting desktops, peripherals, and other IT equipment at our Chennai office.
• Assisting end users with Microsoft Office products.
• Providing support for video and audio conferencing tools.
• Addressing user-reported incidents and handling service requests.
• Troubleshooting basic LAN/WAN issues.
• Assisting users with remote access solutions.


Organisational Structure:
• Report directly to the Head of IT Support EMEAA.
• Work closely with end users across all offices, including various APAC, Euro & US-based IT teams, and third-party vendors and service providers.


Requirements for the position:


• At least 5 years of experience in helpdesk and application support, with at least 3 years of experience in a financial firm or a similarly fast-paced environment.
• Exceptional problem-solving skills paired with excellent verbal, written communication, and interpersonal abilities.
• A strong desire to learn new skills and continuously improve existing ones.
• Proficiency in Windows Operating Systems, Active Directory, and Jira.
• Familiarity with TCP/IP, DNS, DHCP, and a thorough understanding of PC hardware troubleshooting, including printers.
• Experience with 2FA and mobile technology (iOS and Android).
• Essential understanding of Citrix/virtualization technologies.


Working days/hours: Monday to Friday - day shift or late shift (5/6pm - 2/3am); Fully working from the office - SKCL Prime, Plot No-C46A, Cipet road, Fourth Floor, Thiru Vi Ka Industrial Estate, Alandur, Guindy, Chennai -032



All Technementals Innovation India Private Limited employees must be eligible to work in India.


Prior to submitting your resume, the firm requests that you do the following:


Review the firm's website thoroughly at https://www.tradu.com/uk/


Company Description

Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader's market.


Equal Opportunity Employer