Job Description

Kwalee creates engaging and innovative games that are easy to pick up and play. Specialising in both the development and publishing of casual and hybrid casual games, we also bring our creative touch to publishing PC & Console titles, ensuring a diverse and exciting gaming portfolio.
With a focus on fun and creativity we have made a mark in the gaming industry and strive to make the most fun games for the world's players! Joining Kwalee means becoming part of a team that has reached over 1 billion players around the globe.

We are seeking an experienced IT Support Technician to join our dynamic team. As a crucial member of our IT department, you will play a key role in maintaining and optimising our digital infrastructure in our Bangalore office.

If you are passionate about technology, possess strong problem-solving skills, and thrive in a collaborative environment, we encourage you to apply.
### Responsibilities

• Manage device enrollment to MDM systems and facilitate user onboarding to Microsoft 365 and Google Workspace.
• Provide comprehensive technical support for Mac and Windows operating environments.
• Diagnose and resolve hardware, software, and network issues to minimise disruption and ensure optimal productivity.
• Maintain and troubleshoot meeting rooms to support seamless operations.
• Monitor network performance and address connectivity issues promptly.
• Maintain network infrastructure including firewalls, access points, switches, and VPNs.
• Conduct regular audits of IT assets and manage inventory effectively.
• Collaborate with vendors for IT procurement activities.
• Develop and update documentation for IT policies, procedures, and operational workflows.
• Generate reports on system performance, network health, and storage utilisation.
• Track and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

### Requirements

• 2-3 years experience in IT Support/Helpdesk
• Proficiency with MDM tools such as Intune and JAMF.
• Hands-on experience with MacOS and Windows.
• Familiarity with ticketing systems like Zendesk, Jira, or equivalent.
• Knowledge of compute monitoring tools.
• Previous experience in Zoom/Teams management is desirable.
• Strong analytical and problem-solving abilities.
• Excellent communication skills and ability to collaborate effectively across teams.
• Detail-oriented with strong documentation skills.

Compensation & Benefits: The design of our compensation and benefits revolves around a people-first philosophy. We have a supportive environment, with a strong focus on development and wellbeing. In structuring benefits across our offices, we adhere to core principles and align with local standards. Salaries are fairly benchmarked in accordance with background and skills, against industry and location standards. Our Talent Acquisition team will share more details with you as you progress in the recruitment process. They're eager to connect with you and can't wait to have a conversation!