Job Description

About Gap Inc.
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Our past is full of iconic moments -- but our future is going to spark many more. Our brands -- Gap, Banana Republic, Old Navy and Athleta -- have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.


But we're more than the clothes that we make. We know that business can and should be a force for good, and it's why we work hard to make product that makes people feel good, inside and out. It's why we're committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.


About the Role
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In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing and resolving technology issues and projects that are both routine and with some complexity as a second level technical support. Must be flexible in supporting our employees on-site and remotely.

What You'll Do
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• Provide an exceptional technology experience for our Gap Inc. employees by assessing and responding appropriately to customer's device hardware and application issues, requests and needs in an efficient and timely manner
• Resolve reported problems with some complexity related to hardware, operating systems, applications, security/software updates, materials handling systems, and configuration issues
• Leverage technical knowledge and understanding of end user and infrastructure systems to work on routine and some complex projects and actively participate on technical project teams.
• Deliver positive customer experience by creating and fostering a welcoming environment and providing best in class service through all support channels in person and virtually
• Make and create recommendations for new procedures to solve problems either routine or with some complexity, which may have no existing policies or processes
• Provide on the job training/technical support/on boarding to new team members. May allocate work in learning to be a team leader
• Understand the customer's objectives and how their work impacts the business and goals or, in the event of problems, adversely affects their productivity

Who You Are
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• Excellent interpersonal and customer service skills, ability to develop and maintain good relationships with business partners and at all levels of the organization
• Applies standard practices and procedures in analyzing situations or data from which answers can be readily obtained or escalated.
• Motivated to self manage own workload and to learn new technologies quickly and analyze problems effectively.
• Take personal accountability to meet key performance measurements


Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.