Job Description

Cyara is the worlds leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Want to know what its really like to work at Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/
Let's talk about the role and the team: The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations. Diagnoses and resolves problems in response to customer reported incidents, confers with end users to determine types of hardware and software required, installs new hardware and software and maintains existing components, trains end users in the use of equipment and software, performs general maintenance tasks, troubleshoots and resolves issues with user devices and peripheral equipments located throughout the organization, prepares progress reports for all work performed. Evaluates products for compatibility, expandability, and ease of use and support, recommends to management the support or non-support of evaluated products.
Let's talk about the role responsibilities:
Ensure technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. Responsibilities not limited to include:

• Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data
• Provide 1st level customer service and technical support to end-users for hardware and software
• Analyse, research, and resolve end-user escalation incidents or issues
• Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures
• Provide guidance and explain policies and procedures to end-users.
• Train customers on new devices and technologies
• Communicate and translate technical information to non-technical end users, maintain
• communication and monitor incident through resolution
• Participate in the maintenance, implementation, troubleshooting, and end-user support for applications
• Review and evaluate new hardware and software products, recommend the implementation of new products
• Replace equipment that has reached the end of its warranty or lifecycle
• Create, track, and maintain reports and provide updates to management
• Assist in tracking and maintaining hardware and software inventory, interact with vendors

Let's talk about your skills/expertise:

• Min 3-5 years industry work experience in a similar role in desktop support
• Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations
• General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment
• Able to create databases and utilize Excel spreadsheets at an advanced level
• Advanced proficiency in Microsoft Office
• Strong communication skills - both written and verbal plus excellent organizational skills, and time management skills with the ability to manage multiple projects
• Excellent customer service skills and desire to help the company succeed
• Skilled In Google Workspace or Office 365
• Knowledge of ESET security and VPN

Why you should join us? At Cyara youll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - youll feel that on your first day - and you\'ll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that weve built our business on four essential values that we live and breathe every day:

• Customer Obsession
• Innovation
• Humility
• Quality

Interested? Know someone who might be? Apply online now. Please note in order to apply for this role you must be based in India and hold all relevant work rights to allow you to live and work within the country this role is based, full time and without restriction. Cyara are not offering sponsored Visas for this position. Cyara are a Global Circle Back Initiative Employer- we commit to respond to every applicant.
Agencies: Thanks but weve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyaras policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.