Job Description

About Us: KnG Tech (part of KnG Group) is a dynamic and innovative organisation dedicated to providing exemplary IT solutions across our group in Australia and India, and our clients beyond. We are currently seeking a skilled and enthusiastic IT Desktop Support Specialist to join our growing team and contribute to our commitment to technical excellence and customer satisfaction. Role Overview: As our IT Desktop Support Specialist, you will play a pivotal role in maintaining the smooth operation of our internal & clients\' IT environments. You\'ll be the go-to person for diagnosing and resolving technical issues, offering top-tier customer service, and ensuring that our clients\' systems are running optimally. Key Responsibilities:

• Provide expert technical support to end-users, utilising various channels such as in-person, phone, email, and remote tools.
• Diagnose and troubleshoot hardware, software, and network-related issues with efficiency and precision.
• Collaborate with cross-functional IT teams to tackle complex technical challenges and contribute to ongoing projects.
• Install, configure, and maintain a range of hardware devices and software applications.
• Ensure systems are up-to-date with the latest patches and security measures.
• Manage user accounts, permissions, and access to IT resources.
• Maintain accurate records of support requests and resolutions for future reference.
• Offer remote support to off-site users, resolving technical problems seamlessly.
• Communicate technical information clearly to non-technical users, ensuring a positive customer experience.

Qualifications and Skills:

• High school diploma or equivalent; associate\'s or bachelor\'s degree in IT or related field preferred.
• Demonstrated experience in desktop support and troubleshooting within a professional environment.
• Proficiency in various operating systems (Windows, macOS, Linux) and common software applications.
• Basic understanding of networking concepts, protocols, and configurations.
• Strong problem-solving skills, adaptability, and the ability to remain composed under pressure.
• Excellent communication and interpersonal skills to engage effectively with users of varying technical backgrounds.
• Customer-focused attitude with a dedication to delivering exceptional support.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar will be highly regarded.

Why Join Us:

• Be part of a dynamic and collaborative team that values innovation and growth.
• Opportunity to develop your technical skills and gain hands-on experience in a diverse range of IT environments.
• Competitive compensation package and benefits.

If you\'re a proactive and skilled IT Desktop Support Specialist seeking a new opportunity, we\'d love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you\'re excited about joining KnG Tech. KnG Tech (part of the larger KnG Group) is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Discover the power of technology with KnG Tech today! Job Type: Full-time Salary: From 500,000.00 per year Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 1 year (Required)

Work Location: In person Expected Start Date: 02/10/2023