Job Description

Client : Amazon Role : IT Asset Support / Tech Support Location : Remote Salary : 30K Per Month Experience : 2+ Years Shift : Rotational 24/7 : Description \xe2\x80\x93 Looking for experience level between 2 to 3 years SERVICES TO BE PERFORMED Provides comprehensive technical support to Amazon Corporate employees worldwide. Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards. Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved. Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely. Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. Follow all standard operating procedures (SOP) through the effective use of Knowledge management. Manage a case count between 15-25 tickets. Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users. Assists with activities to triage and escalate any system or network outage to reduce downtime. REQUIRED SKILLS Associate in Computer Science or related field or experience equivalent. 2+ years of experience in help-desk or desk-side support environment Must have knowledge in Microsoft Windows /Chrome OS Strong verbal skills proven ability to communicate with technical and non-technical staff Ability to work both independently and within a team environment Display a commitment to quality and strong multi-tasking skills Adherence to shift schedules and timeliness are key requirements Willingness to work flexible shifts and scheduling, weekends, and holidays PREFERRED SKILLS Bachelor\xe2\x80\x99s degree in Computer science or IT related field. JD :https://unusualhire.com/job/remote-full-time-it-support/ Apply link :- https://forms.gle/aWKXB8AnTXp8wyCXA Or Connect 7908284412 Job Type: Full-time Salary: 28,000.00 - 30,000.00 per year Schedule:

• Rotational shift

• Performance bonus

• total work: 2 years (Required)