Job Description

At \xe2\x84\xa2 and through our businesses including and , we create innovative climate solutions for buildings, homes, and transportation that challenge what\xe2\x80\x99s possible for a sustainable world. We\'re a team that dares to look at the world\'s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Job Summary:\xc2\xb7 Provides advanced break/fix support (PC\xe2\x80\x99s/Personal Printers/Multifunction Printers/faxes/legacy phone systems).\xc2\xb7 Perform on-site, repair and/or installation of computers.\xc2\xb7 Providing technical support to Internal customers on operational or maintenance aspects of equipment.\xc2\xb7 Performing general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support.\xc2\xb7 Diagnosing mechanical, hardware, software, and systems failures, using established procedures.\xc2\xb7 Aligns business needs to IT hardware and network capabilities.\xc2\xb7 Supports business/sector specific IT infrastructure and hands on activities.\xc2\xb7 Identifies opportunities to leverage and improve use of IT infrastructure.\xc2\xb7 Develops improvement recommendations to optimize service delivery.\xc2\xb7 Participate and contribute to asset optimization.Key Competencies:

• Hands on experience in troubleshooting Windows based (multiple versions) laptops / Desktops.
• Working knowledge of Incident management ITSM platform, preferably ServiceNow
• Basic knowledge of computer networks, Servers, Linux.
• Good oral and written communications skills
• Possess strong interpersonal skills, Ability to explain key processes and procedures, to communicate well in a team setting.
• Strong customer service skills
• Ability to perform with minimal supervision.

\xc2\xb7 Makes & keeps commitments.Experience and Qualifications

• 5+ years\xe2\x80\x99 experience in providing onsite technical support.
• BE/B.Tech/BSc/ Diploma in computer science or any related field

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Trane Technologies