It Support Office 365 It Coordinator
Job Description
:
1. Customer's and Sales team's first point of contact in case of any technical issue with products/ services.
2. In case of any product related issue, contact the manufacturer or vendor and raise the RMA case.
3. In case of any service-related issue, contact the vendor and get the issue resolved.
5. Resolve internal technical issues.
6. Send service engineers pending calls report every morning.
7. Create tickets with Fortinet for resolving issues and mapping contracts.
8. Follow up on RMA with manufacturer and vendors.
9. Coordinating with logistics staff on customers RMA product pickup and delivery.
10. Send repair or service quotes to customers.
11. Create and update service engineers calls on Odoo daily.
12. Send service completion reports to customers.
13. Updating and sending the pending calls list to Technical Manager daily.
14. Prepare and send service report to MD on a weekly basis.
Qualification And Experience
Well experienced in Office 365
Minimum 2 year experience in IT sales or Service coordination/ Customer relation/ IT support / Technical Support / IT Helpdesk / Voice process/ Tele calling
Excellent communication skill in English - Verbal & written.
BCA/ BTech/ MCA / BSc CS/ Diploma in Computer Engineering/ network engineering/ IT hardware.
Job Type: Full-time
Pay: Up to ?35,000.00 per month
Benefits:
• Paid sick time
Day range:
• Monday to Friday
Shift:
• Day shift
Education:
• Bachelor's (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3390980
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKL, IN, India
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EducationNot mentioned
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ExperienceYear