Job Description

Full job description

Position: Technical Support

Location: Thrissur

Experience: 1 year

IT Technical Support Engineer

Job Location : Thrissur, Experience : 1+ Years, Salary: INR 10,000-15,000



Responsibilities:

o Managing and Supporting the Entire IT Infrastructure.

o Managing and supporting Web Hosting and Email Hosting.

o Managing and Monitoring Web Hosting Panel like C Panel, Plesk Panel, etc.

o Resolving IT Help Desk Calls, Emails and Resolving Client problem remotely through Team viewer/remote assistance or providing onsite support based on the type of problem.

o Expertise in presentation and the delivery of information to Customers and to other team members.

o Test backup or recovery plans regularly and resolve any problems.

o Document installation or configuration procedures to allow maintenance and repetition.

o Recommend web site improvements, and develop budgets to support recommendations.

o Inform web site users of problems, problem resolutions or application changes and updates.

o Provide training or technical assistance in web site implementation or use.

o Perform user testing or usage analyses to determine web sites' effectiveness or usability.

o Evaluate or recommend System Hardware, Software, etc.

o Identify or document backup or recovery plans.

o Gather, analyze, or document user feedback to locate or resolve sources of problems.

o Determine sources of web page or server problems, and take action to correct such problems.

o Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel.

o Administer internet/intranet infrastructure, including components such as web, file transfer protocol (FTP), news and mail servers.

Qualifications:

o At least 1+ years of Technical Support experience in web development firm or any other.

o Have a proven track record as a Technical Support handing a high pressure environment.

o Ability to handle Local and International customers over Phone, Email, etc.

o Have solid technical understanding of the web technologies.

Attributes:

o Excellent Troubleshooting skills.

o Excellent communication skill (English is Must)

o Ability to handle Local and International customers

o Attention to detail

o Strategic thinking

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Shift:

• Day shift
• Evening shift
• Night shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person