Job Description

Position Summary:
We are seeking a skilled and customer-focused Technical Support Specialist to provide comprehensive technical support for supermarket staff. The role involves troubleshooting and resolving hardware and software issues related to store operations, point-of-sale (POS) systems, and inventory management. The ideal candidate is technically adept, highly responsive, and capable of delivering exceptional service to ensure seamless store operations.

Key Responsibilities:

• Provide technical support to supermarket staff for hardware, software, and POS systems, ensuring minimal downtime in store operations.
• Troubleshoot and resolve issues with store equipment, including POS terminals, barcode scanners, printers, and payment processing systems.
• Diagnose and address software-related problems in inventory management systems and store operating platforms.
• Perform system updates and routine maintenance to ensure optimal performance of hardware and software systems.
• Collaborate with vendors and service providers for advanced troubleshooting and repairs when required.
• Maintain accurate documentation of issues, resolutions, and maintenance activities in a ticketing system.
• Provide training and guidance to staff on the use of technology tools and systems to enhance productivity and reduce user errors.
• Stay updated on the latest POS technologies, inventory software, and operating systems (MS Office, AWS, Windows,Windows Server, Linux) to provide effective solutions.
• Support the implementation and rollout of new software or hardware upgrades across store locations.

Key Skills and Qualifications:

• Technical Expertise: Proficiency in troubleshooting hardware and software issues related to POS systems, inventory management, and store operations.
• Operating Systems: Knowledge of MS Office,AWS, Windows, Linux operating systems for diagnosing and resolving system errors.
• Customer Service: Strong interpersonal and communication skills to interact effectively with non-technical staff and resolve issues promptly.
• Problem Solving: Ability to work under pressure and prioritize tasks in a fast-paced retail environment.
• Documentation: Competence in maintaining detailed logs and reports of support activities.
• Experience: Previous experience in technical support or IT roles, particularly in retail or supermarket settings, is preferred.
• Education: A degree or certification in Computer Science, Information Technology, or a related field is an advantage.

Working Conditions:

• Availability for on-call support during store operating hours, including weekends and holidays.
• Flexibility to travel to store locations for on-site support as needed.

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

• Paid sick time

Shift:

• Rotational shift

Work Days:

• Weekend availability

Work Location: In person