Job Description

We are seeking Junior and Senior IT Infrastructure Support personnel to join our team. This role demands individual contribution with minimal supervision. Your key responsibilities would be:

• Application Support: Install and configure software on user desktops and laptops, Troubleshoot software issues and ensure timely resolutions, Collaborate with users to understand their software needs and provide training when necessary.
• Domain, Email and Website Hosting: Host and maintain websites on Linux servers, ensuring security and uptime. Set folder-level security permissions to protect against unauthorized access and hacking. Install and renew SSL certificates to ensure secure website communications. Administer exchange email hosting and manage email configurations and troubleshooting of outlook/web emails.
• Server and Cloud Management: Perform administrative tasks on Windows and Linux servers, such as AD policy creation and email signature management, Access and manage the Microsoft O365 Admin Portal for user administration and mail center operations, Work with cloud platforms like Amazon AWS and MS Azure to manage virtual servers and cloud resources, Ensure server backup strategies work using appropriate software, ensuring data integrity and availability, Create and manage virtual machines using VMWare, including backup and recovery procedures.
• Network Monitoring: Manage policies of SonicWALL firewall to protect the organization's network, Maintain and troubleshoot networking hardware, including routers, switches, and access points, Set up and manage VPNs for secure remote access, Provide support for VoIP and other communication systems.
• Hardware Support: Provide technical support for hardware devices such as desktops, laptops, printers, and mobile devices, Manage and support DVR, cameras, and CCTV systems, Perform hardware installations, upgrades, and repairs, Support remote users by providing technical assistance via remote support tools
• General: Ensure all IT assets are managed while employee onboarding/offboarding by setting up and decommissioning hardware, software and all other IT information. Develop and improve IT-related policies, guidelines, and procedures, Provide support during off-hours and weekends to minimize user impact, Effectively coordinating with all cross functional teams of company.

Requirements

• Education: Diploma or Bachelor's degree in a relevant field (Computer, Electronics, Telecommunications, Business, Information Technology or similar) is preferred.
• Troubleshooting and Analytical Skills: An interest in analyzing and troubleshooting hardware and software issues
• Multitasking and Adaptability:Being available 24 X 7 as required for all IT support. Openness and learning attitude towards evolving IT needs of business.
• Time Management: Ability to manage tasks and prioritize responsibilities effectively.

Job Type: Full-time

Pay: ?26,000.00 - ?31,000.00 per month

Shift:

• Night shift
• UK shift
• US shift

Work Days:

• Monday to Friday

Experience:

• total work: 2 years (Preferred)

Work Location: In person