Job Description

Essential skills:

• Provide technical support to internal users on IT-related issues including software, hardware, network, and peripherals.
• Troubleshoot and diagnose problems, utilizing remote support tools, diagnostic utilities, and technical knowledge to resolve issues promptly.
• Escalate complex issues to higher levels of support or relevant teams for resolution and follow up to ensure closure.
• Monitor and maintain computer systems, networks, servers, and related infrastructure.
• Perform routine maintenance tasks such as system updates, patches, backups, and system performance optimization.
• Assist in the deployment, configuration, and maintenance of IT hardware, software, and systems.
• Coordinate with vendors and IT procurement for purchasing, licensing, and maintenance of IT equipment and software.

Nice to have skills:

• Strong knowledge of IT systems, hardware, software, and network infrastructure.
• Experience in troubleshooting and resolving technical issues across various platforms .
• Advance skills in using Microsoft Office 365, MS Teams, Excel and working collaboratively on platforms such as Share-Point.
• Good knowledge of spreadsheets, Administration skills, Data entry, Document management.
• Experience in system administration tasks such as user management, account provisioning, and access control.

Job Type: Full-time

Pay: From ?15,000.00 per month

Shift:

• Day shift

Ability to commute/relocate:

• Adyar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 2 years (Required)

Work Location: In person