It Support Executive
Year Mumbai, Maharashtra, India
Job Description
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Position Title: IT Support ExecutiveDepartment: Information TechnologyReports To: DirectorLocation: Borivali WestEmployment Type: Full-TimeAbout the Company:
Global Advertisers Pvt Ltd is a leading advertising company dedicated to providing innovative solutions and exceptional service to our clients. We are looking for a dedicated IT Support Executive to join our dynamic team and help maintain our high standards of technological support and customer service.Job Overview:
The IT Support Executive will be responsible for providing technical support and assistance to end-users within the organization. This includes troubleshooting hardware and software issues, setting up new equipment, and ensuring the smooth operation of IT systems. The ideal candidate will have excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with users at all levels of technical proficiency.Key ResponsibilitiesTechnical Support:
Interested candidates should submit their resume and cover letter to shurobhi@imagemediaworld.com with the subject line IT Support Executive Application - [Your Name].Job Type: Full-timePay: \xe2\x82\xb9300,000.00 - \xe2\x82\xb9420,000.00 per yearBenefits:
Global Advertisers Pvt Ltd is a leading advertising company dedicated to providing innovative solutions and exceptional service to our clients. We are looking for a dedicated IT Support Executive to join our dynamic team and help maintain our high standards of technological support and customer service.Job Overview:
The IT Support Executive will be responsible for providing technical support and assistance to end-users within the organization. This includes troubleshooting hardware and software issues, setting up new equipment, and ensuring the smooth operation of IT systems. The ideal candidate will have excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with users at all levels of technical proficiency.Key ResponsibilitiesTechnical Support:
- Provide first-line support for IT-related queries and issues.
- Diagnose and resolve hardware, software, and network problems.
- Assist users with the installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software.
- Monitor CCTV cameras, identify blind spots and maintenance of the same.
- Perform regular maintenance and updates to ensure the health and security of systems.
- Manage user accounts, permissions, and access rights in various systems.
- Monitor and maintain computer systems, cctv systems and networks to ensure optimal performance.
- Record and manage incidents and service requests in the IT helpdesk system.
- Ensure timely resolution of issues in accordance with service level agreements (SLAs).
- Escalate complex problems to senior IT staff or external vendors as necessary.
- Conduct training sessions for end-users on new technologies and software applications.
- Develop and maintain user guides and documentation.
- Provide advice and guidance to users on IT best practices and security.
- Participate in IT projects and initiatives, providing technical input and support.
- Assist with the implementation of new technologies and systems.
- Collaborate with other departments to understand their IT needs and provide appropriate solutions.
- Ensure adherence to IT policies and procedures.
- Assist with the implementation of security measures to protect data, software, and hardware.
- Conduct regular audits and updates to maintain compliance with relevant regulations and standards.
- Maintain an inventory of IT equipment and software licenses.
- Manage the lifecycle of hardware and software assets, including procurement, deployment, and disposal.
- Bachelors degree in Information Technology, Computer Science, or a related field.
- Minimum of 2-3 years of experience in an IT support role.
- Proficiency with Windows and Mac operating systems.
- Experience with network troubleshooting and support.
- Knowledge of office productivity software, such as Microsoft Office Suite and Google Workspace.
- Familiarity with remote desktop applications and help desk software.
- Understanding of basic cybersecurity principles and practices.
- Excellent problem-solving and analytical skills.
- Strong customer service orientation.
- Ability to communicate technical information to non-technical users clearly and effectively.
- Good organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Office environment with occasional requirements to work outside regular business hours.
- May require lifting and transporting of moderately heavy objects, such as computers and peripherals.
Interested candidates should submit their resume and cover letter to shurobhi@imagemediaworld.com with the subject line IT Support Executive Application - [Your Name].Job Type: Full-timePay: \xe2\x82\xb9300,000.00 - \xe2\x82\xb9420,000.00 per yearBenefits:
- Health insurance
- Paid time off
- Day shift
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3332465
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear