Job Description

Position Key Responsibilities:

Install and configure computer hardware operating systems and applications.

Monitor and maintain computer systems and networks.

Help staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

Troubleshoot system and network problems, Diagnosing and solving hardware or software faults.

Replace parts as required.

Provide support, including procedural documentation and relevant reports.

Follow diagrams and written instructions to repair a fault or set up a system.

Support the roll-out of new applications.

Set up new users' accounts and profiles and deal with password issues.

Respond within agreed time limits to call-outs.

Work continuously on a task until completion (or referral to third parties, if appropriate).

Prioritize and manage many open cases at one time.

Rapidly establish a good working relationship with customers and other professionals, such as software developers.

District level procurement and Budget planning and management.

Test and evaluate new technology.

Conduct electrical safety checks on computer equipment.

Asset Management: Allocation, Tagging and tracking, transfer, maintain all type of asset records.

Backup: Responsible to take users data backup.

Reporting: Responsible to share district requirement and progress reports via various and analytical reports.

Training: Train users on IT application, process and assets uses.

Provide solution to end user to any type of IT issues (Hardware, Software), Troubleshooting software, laptops, desktops, printer, scanner issues.

Software license management

Asset Management

Setting up Local Area Network, MIS & Reporting, File server, Firewall, Network and Device Security, IT Security Policies, Access management.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Day range:

• Monday to Friday

Shift:

• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 3 years (Preferred)

Language:

• Hindi & English (Preferred)

Work Location: In person