Job Description

Role: IT Support EngineerLocation: Pune, MHPerforce Software, Inc. (Perfroce) powers innovation at an unrivaled scale. Our solutions drive quality, security, compliance, collaboration, and speed across the technology lifecycle. We bring deep domain and vertical expertise to every customer, so nothing stands in the way of success.Our global footprint spans more than 80 countries and includes over 75% of the Fortune 100. Perforce delivers solutions for even the toughest DevOps challenges and is trusted by the world's top brands and notable market leaders, such as Adobe, Apple, Bank of America, Electronic Arts, Intuit, Marriott, NASA, Nvidia, Pixar, Qualcomm, Salesforce.com, Samsung, and SAP.Position SummaryCesc Sanchez, Director, IT Operations, is searching for a IT Support Engineer for their IT team. The IT Support Engineer is responsible for the effective delivery of high quality IT support services to the Perforce internal user community.Essential Functions

• Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications
• Provide installation, configuration and support of desktop computers, peripheral equipment and software
• Processes the onboarding and offboarding process in relation to IT support.
• Performs updates, repairs, upgrades, backups and other maintenance tasks.
• Collaborate with the Perforce Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the desktop computing environment
• Work with hiring managers to order hardware / software for new employees and set up new workstations in a timely manner
• Perform routine updates of desktop hardware and software
• Rebuild, configure and repair desktop equipment as needed
• Research IT purchase requests, obtain approvals, request PO's, and receive / distribute equipment
• Conduct annual hardware/software inventory
• Perform annual license updates and routine database updates of antivirus software
• Provide IT support at Perforce events and company meetings as needed
• Provide backup support for the Perforce Security system (Stanley)
• Deliver daily updates on status of current tickets, open issues and projects
• Other related duties, as assigned

Required Education, Experience and Skills

• 2-year computer-related degree or a minimum of 1-3 years\' experience required in a heterogeneous environment (Windows, Mac, Linux)
• Superior customer service skills with an ability to work comfortably with customers with a wide range of personalities and technical expertise
• Demonstrated proficiency in diagnosing and resolving complex problems with computer hardware and software
• Highly motivated self-starter - able to work quickly and independently with minimal supervision
• Ability to communicate clearly and concisely, both orally and in writing
• Strong sense of achievement and willingness to contribute to a dynamic team environment
• Familiarity with VMWare and virtual machines a plus

Working Conditions and/or Physical Demands

• Must be able to lift 50-100 pounds

If you are passionate about the technology that impacts our day-to-day lives and want to work with people as talented and dedicated as yourself, apply today!Perforce Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Perforce Software's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

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