Job Description

What success looks like in this role:

• Provides support for software, hardware and networking support for desktops, laptops and servers

• Provides maintenance and support on legacy products

• May Provides Support for Enterprise Products

• Performs disk replacement on enterprise storage products

• Installs and maintains PCs and associated software, networks, servers and peripherals

• Supports network products from operational and maintenance perspectives

• Performs installs, moves, adds and changes as required

• Tests and certifies PCs, networks, servers and client approved applications

• Provides follow-up on problems or escalation.

• Maintains a high degree of professionalism in actions, demeanor and dress.

• Insures customer satisfaction throughout the service delivery transaction.

• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

You will be successful in this role if you have:

• High school degree required Minimum 1-2 Years of hands-on experience with laptop and desktop break-fix Computer-building background experience preferred A+ certification a plus Specific Manufacturer certification and/or training as required., i.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS General knowledge of desktop hardware and software including basic knowledge of Microsoft applications Basic mechanical skills and understanding of electro static discharge (ESD) procedures Training and/or vendor certifications as required including completion of Core Training Ability to resolve basic / non-complex problems as directed Client and/or governmental clearance may be required Microsoft Certified Professional Certification is an added advantage. Police or criminal background verification clearance may be required

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys .

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