Job Description

What success looks like in this role:Key ResponsibilitiesWho we are:Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys\xe2\x80\x99 offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit .Our Vision: Enhancing people\xe2\x80\x99s lives through secure, reliable advanced technology.Our Core Beliefs:

• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients\xe2\x80\x99 success is our success.
• Integrity: We act ethically and honestly.

Position Overview:The primary role of a service desk associate is to answer customer requests for assistance by Email, Chat, Web or over the Phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.Key Responsibilities

• Provides support for software, hardware and networking support for desktops, laptops, and servers

• Provides maintenance and support on legacy products.

• May Provides Support for Enterprise Products.

• Performs disk replacement on enterprise storage products.

• Installs and maintains PCs and associated software, networks, servers and peripherals.

• Supports network products from operational and maintenance perspectives.

• Performs installs, moves, adds and changes as required.

• Tests and certifies PCs, networks, servers and client approved applications.

• Provides follow-up on problems or escalation.

• Maintains a high degree of professionalism in actions, demeanor and dress.

• Insures customer satisfaction throughout the service delivery transaction.

• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

#LI-SBYou will be successful in this role if you have:

• High school degree required \xe2\x80\xa2 6 months to 1-year hands on technical experience \xe2\x80\xa2 Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience. \xe2\x80\xa2Bachelor\xe2\x80\x99s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience. \xe2\x80\xa2A+ certification a plus \xe2\x80\xa2 Specific Manufacturer certification as required. I, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS \xe2\x80\xa2 Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS \xe2\x80\xa2 Troubleshooting software and hardware problems \xe2\x80\xa2 Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability. \xe2\x80\xa2 Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals \xe2\x80\xa2 Knowledge of client specific internal procedures and service delivery requirements \xe2\x80\xa2 Excellent analytical and client communication skills \xe2\x80\xa2 Client and/or governmental clearance may be required \xe2\x80\xa2Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix \xe2\x80\xa2Police or criminal background verification may be required

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys\xe2\x80\x99 .

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