Job Description

WONDERING WHAT\'S WITHIN DANAHER TAKE A CLOSER LOOK. At first glance, you\'ll see Danaher\'s scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms - life sciences, diagnostics, water quality, and product identification. Career development is important to us - you\'ll find associates who are as certain about their impact as they are about where they\'re headed next. You\'ll find the Danaher Business System, which makes everything possible. You\'ll also see a company that investors trust-our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years. We hope you\'ll see yourself here, too. What you find at Danaher - and within yourself - might just change the world. WHO WE ARE: ESKO is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. For each stakeholder in the process, Esko solutions enable them to deliver right-first-time packaging and marketing content. WITHIN YOUR TEAM As a helpdesk technician you will provide Tier 2 support to our associates via Microsoft Teams, phone calls, email and in person interactions. As a helpdesk technician you will ask appropriate questions and use your knowledge to resolve the associate\'s ServiceDesk tickets. You will work with the rest of the global team to resolve issues as they arise and escalate issues as needed and also you will provide application support for JIRA and Confluence to IT the rest of the business. THIS JOB IS A UNIQUE OPPORTUNITY TO: In this role you will grow your knowledge and skills while supporting users in their day-to-day activities. You will learn new technologies and create standard work to help associates use those new technologies. As part of continuous improvement, you will also learn aspects of Danaher Business System like Visual Daily Management, PSP, and so on, which will help you grow in your career. Your attention to details will help you expand your knowledge and resolve support requests in a timely manner. WITHIN YOUR ROLE, YOU WILL: Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation, reporting and configuration of the plug-ins Provide application support for JIRA and Confluence to IT the rest of the business Support JIRA and Confluence users Software & Patch deployment and troubleshooting of failures. Vulnerability management. Basic understanding of infrastructure/cloud services and integration. WE ARE LOOKING FOR A PROFESSIONAL WHO IS: Must have experience with Computer installation and break/fix on Apple and Windows devices. Must have problem solving ability, identify process gaps, perform RCAs and recommend remediation plans. Proficient in documentation and creating/maintaining knowledge base articles. OUR CORE VALUES: We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve. And we would love to have you on this journey with us! Apply today. Our - Helping Realize Life\'s Potential - expresses our reason for being and the impact that every one of us at Danaher strives to have on the world. Our define the fundamental beliefs that guide our actions. The Core Behaviours. enable our values and Shared Purpose, as our proven system for achieving success at Danaher. YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE: Must Have BE/B.Tech or MCA degree Relevant IT experience for at least 3+yrs. Must have basic experience managing Atlassian products like Jira & Wiki. ITIL certification is mandatory. Preferred Good to have basic experience on SharePoint administration Experience on software like JamF, CrowdStrike & Okta Good to have Mac - JamF/Airwatch, self-service, OS and applications troubleshooting OUR BENEFITS : We offer you an employee bonus based on business success as well as annual salary review Medical insurance starting from Day 1 Training and development opportunities Attractive employee referral programme Paid Maternity & paternity leave Employee events, sports, and social clubs Danaher Wellbeing Program, with rewards Employee Assistance Program (legal, financial, and counselling resources) You can find detailed information at . .US ONLY OUR OFFER: You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It\'s a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals. You will work in a leading global company, with a manager who cares about you, your strengths and will help you to develop the best possible version of yourself. At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates. Listen to our voices: . UNSOLICITED ASSISTANCE We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Product Identification Platform companies, including Videojet Technologies, X-Rite/Pantone, Esko, Alltec-Foba, Laetus and Linx, in any form without a valid, signed search agreement in place for the specific position, will be deemed the sole property of the Operating Company. No fee will be paid in the event the candidate is hired by Operating Company as a result of the unsolicited referral. When you join us, you\'ll also be joining Danaher\'s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you\'ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you\'ve ever wondered what\'s within you, there\'s no better time to find out.

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