Job Description

:Would you like to be part of a dedicated team that develops Industry cloud platform solutions helping build the next level digital services?Veracity consists of teams of more than 120 developers spread out across Norway, Poland and China. We now want to start building up in India. To begin with, we are looking for a skilled and passionate IT Support & DevOps Engineer at our Pune, India office.You will join a global team that runs a broad range of products and services, transforming existing and developing new digital services and tools across all of DNV's industries. We are looking for candidates who are passionate about fostering a culture that supports mutual respect, focus, courage, openness and commitment, together with teams, stakeholders, other project managers/scrum masters and leaders.Responsibilities:

• Flexible work arrangements for better work-life balance, Hybrid workplace model.
• Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave).
• Medical benefits (Insurance and Annual Health Check-up).
• Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance).
• Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme).
• Additional Benefits (Long Service Awards, Mobile Phone Reimbursement).
• Competitive remuneration & Company bonus/Profit share.
• A culture of continuous learning to aid progression - Personal Growth opportunity using our 70-20-10 philosophy: 70% learning on the job, 20% coaching and 10% training.

*Benefits may vary based on position, tenure/contract/grade level*DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture, and we invite you to be part of this diversity!Qualifications:

• Bachelor's/master's degree in computer science (or equivalent experience).
• 4 - 7 years of relevant experience in cloud support and operations.
• Knowledge of and hands-on experience in monitoring, logging and alerting tools in Azure.
• Working knowledge of Azure Cloud Platform and Azure DevOps.
• Experience in monitoring and debugging large, global, distributed systems.
• Experience in operational processes (Disaster recovery, Deployments, Rollbacks).
• Familiar with continuous integration and deployment, Gitops methodology.
• Ability to write clear and concise process documentations.
• Strong attention to detail, critical thinking, and analytical skills.
• Solid understanding of user management processes and troubleshooting technical configurations.
• Familiarity with SLA management and prioritization of issues based on severity.
• Strong English verbal and written communication skills for effective customer interactions.

Your day-to-day tasks:

• Take ownership of reported customer issues, ensuring a thorough resolution process.
• Research, diagnose, troubleshoot, and identify solutions to resolve technical problems.
• Follow established procedures for escalation of unresolved issues to the appropriate teams.
• Lead incident and problem resolution processes via the Helpdesk, adhering to ITIL-based frameworks, company policies, and procedural guidelines.
• Provide prompt and accurate feedback to customers to ensure satisfaction.
• Ensure proper recording and closure of all issues, adhering to service-level agreements (SLAs).
• Document solutions and contribute to knowledge base articles and technical notes.
• Collaborate closely with internal teams to improve system performance and issue resolution workflows.
• Monitor applications and services for any anomalies and take necessary corrective actions, providing out of hours on-call support for production environment, if needed.
• Operation of Azure cloud-based services.
• Promote operational best practices by improving tools, alerts, and documentation of operational and troubleshooting procedures.
• Act as 3rd line support; Incident and Problem Management via the Helpdesk following ITIL based processes, company policy and procedures.
• Coordinate with project/product teams to deliver in-depth probing to resolve technical problems and to ensure a stable and reliable production environment.

About Us:About VeracityThe Veracity Industry Cloud Platform helps our customers with the necessary digital tools and platform capabilities for cohesive data-driven solutions. Veracity has a strong presence in Norway, Poland and China, providing digital expertise with high quality and efficiency. From ideation to creation, we help our customers to build and maintain their digital service or product on the Veracity platform. We provide an experienced and competent team who will support our customers digital journey through all the stages of their product's development and maintenance.

DNV