It Support Coordinator
Year Baguiati, Kolkata, West Bengal, India
Job Description
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About the Role We are seeking a highly motivated and organized IT Support Coordinator to join our team and provide exceptional technical support for our Laboratory Information Management System (LIMS). You will be the primary point of contact for LIMS-related issues, working closely with laboratory personnel and the IT department to ensure smooth system operation and user satisfaction. Responsibilities
Expected Start Date: 13/06/2024
- Act as the first line of defense for LIMS-related technical support inquiries.
- Effectively triage, prioritize, and troubleshoot LIMS software, hardware, and network connectivity issues.
- Collaborate with the IT department to resolve complex issues and escalate problems as needed.
- Provide clear and concise guidance to end-users on navigating and utilizing the LIMS system effectively.
- Document solutions, procedures, and frequently asked questions (FAQs) to facilitate knowledge sharing and efficient support.
- Participate in testing and validation of software patches, upgrades, and new LIMS functionalities.
- Maintain system documentation, including user guides and troubleshooting procedures.
- Collaborate with internal stakeholders to identify recurring issues and propose solutions or enhancements for improved system stability and user experience.
- Assist with user account management and access control.
- Bachelor\'s degree in a technical field (IT, Computer Science, etc.) or equivalent experience.
- Health insurance
- Provident Fund
- Day shift
- total work: 1 year (Preferred)
Expected Start Date: 13/06/2024
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Job Detail
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Job IdJD3334935
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBaguiati, Kolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear