Job Description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.


Job Req Number: 83797

Time Type: Full Time






EDI | IT Specialist (Support Team)


Industry


• Logistics & Supply Chain


Employment Type

• Full-time

Job Function

• Information Technology




Are you ready to develop your career in a rapidly growing and successful global company acting in a fast-paced role? If you are someone looking for a position that challenges and inspire you in a successful international company, DSV is your place.


The DSV group, headquartered in Denmark, is one of the biggest transports and logistics companies in the world, with more than 75,000 dedicated employees, operating in more than 90 countries.


You will join a global and determined group driven forward by the desire to grow and will be part of a dynamic group, which is characterized by high level professionalization and constant improvement.





Who do we look for?


We are seeking a highly talented and support-oriented IT Specialist/Senior IT Specialist for our EDI team to help give excellent Support for our internal and external customers up to highest standards and quality. If you are excited about IT integration, ready to acquire new technical skills, and open for new challenges, then DSV CA&I is the place for you. Our focus is supporting the EDI processes across the organization.





Roles & Responsibilities


• Perform 2nd level/3rd Level support on applications placed within the EDI area
• Responsible for the support performance and follow-up in line with the SLA
• Conduct or attend on internal trainings
• Planning and controlling of the own tasks assigned on ITSM tool
• Propose solution to optimize the efficiency of processes and teamwork
• Ensure support availability during agreed support hours
• Ensure knowledge sharing and documentation within the team
• Ensure proactive communication to line-of-business on incidents, requests and changes
• Supporting other team members whenever needed
• Participating in ad-hoc Integration Projects allocated by Management and completing them within agreed timeframes
• Understand the IT organization and the EDI Support team role in Global IT dept.
• Work in multicultural and worldwide environment in Follow the Sun schema


Requirements:


• Good practical knowledge of Sterling Integrator


• Basic EDI mapping experience with Positional, Idocs, XML, X12 and EDIFACT on the IBM B2Bi Sterling Integrator mapper
• General and good understanding of EDI system role in organization
• Strong analytical and problem-solving skills
• Good communication skills in English - both spoken and written
• Ability to observe and provide constructive feedback
• IT role awareness and technical documentation needs in global organization
• Ability to work under pressure and multitasking
• Good Unix shell command understanding
• A very good basic network communication protocols understanding (FTP, sFTP, FTPs, HTTP, HTTPs, other)
• Practical knowledge about using SQL's for data analyses
• Understanding ITIL principles in organization and Foundation certification would be benefit
• Good interpersonal and communication skills
• Able to work across teams and departments
• Proactive, service oriented and helpfulness
• Teamwork in an international environment
• Service minded, like to help others.
• Minimum 2 years of experience in a similar EDI Support environment





Must Have:


• Service minded and customer driven
• Effective communication together with active listening
• Strong analytical thinking skills
• Good knowledge of the logistic business processes preferable but not obligatory
• Excellent organizational, interpersonal, time management and communication skills


• Must be able to work in a team environment to meet strict deadlines and compliance criteria defined by customers
• Exercise good judgment to resolve non-standard issues independently
• Ability to work under pressure and multitasking





Location: New Delhi (India)


Want to know more and apply?


We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to send an email to sajin.nair@dsv.com





DSV - Global Transport and Logistics


DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.


We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.


Visit dsv.com and follow us on Facebook and Twitter.