Job Description

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Purpose and Objective
The IT Services & Operations Specialist role at SAP offers a dynamic opportunity to combine administrative excellence with technical expertise. This position is perfect for an individual with a strong background in executive support, operations management, and project oversight. As a highly organized and efficient professional, you will provide essential support in managing day-to-day operational activities, optimize workflows, and facilitate smooth coordination among global teams. Your skills in SAP, procurement, incident handling, and process optimization will be key to improving the operational efficiency of SAP's Enterprise Cloud Services.You will work closely with technical and cross-functional teams to ensure operational excellence, maintain seamless communication, and support high-quality service delivery to internal and external customers. This is an ideal role for someone with an aptitude for problem-solving, an understanding of cloud services and SAP technologies, and a passion for delivering high-impact administrative and operational support.Key Responsibilities
Administrative & Operational Support

• Executive Support: Provide high-level administrative support to senior leaders within the ECS team, including calendar management, scheduling meetings, and coordinating travel logistics.
• Procurement and Vendor Management: Spearhead the procurement process, creating purchase orders in SAP Ariba, tracking expenditures, and liaising with vendors to ensure timely processing and cost-efficiency.
• Reporting and Analytics: Generate and deliver regular reports on process status, swarming activities, and repetitive incident handling patterns, offering insights to improve operational efficiency.
• Meeting & Event Coordination: Organize and facilitate team meetings, events, and conferences, including preparation of agendas, minute-taking, and managing logistics for both virtual and in-person engagements.
• Budget and Expense Tracking: Collaborate with finance teams to monitor and reconcile expenses, ensuring adherence to budgets and supporting efficient time-tracking compliance using CATS.
• Process Optimization: Contribute to the continuous improvement of operational workflows by analyzing and proposing solutions to recurring incidents and identifying efficiency gaps

IT & Cloud Services Operations

• Incident Management & Troubleshooting: Track, prioritize, and resolve incidents impacting SAP landscapes, focusing on timely resolution and root cause analysis to enhance service reliability.
• Technical Coordination: Support the team with the setup, optimization, and maintenance of cloud-based SAP technologies, ensuring seamless integration and performance.
• Cross-Functional Collaboration: Work with international teams to ensure smooth communication and coordination on global projects, troubleshooting, de-escalation efforts, and service delivery initiatives.
• Operational Documentation: Maintain clear and accurate documentation of technical processes, configurations, and guidelines for team reference, ensuring adherence to best practices and compliance with internal standards.

Role Requirements

• Education: Bachelor's degree or equivalent qualification.
• Experience: 5 to 9 years of experience in executive assistance, administrative operations, project management, and IT services management, ideally in a global environment.
• Technical Skills: Experience with SAP Ariba, and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Familiarity with cloud technologies (Azure, AWS, GCP) and incident management tools.
• Operational Skills: Strong experience in procurement processes, reporting, budget tracking, and administrative coordination.
• Communication & Interpersonal Skills: Strong verbal and written communication skills. Proven ability to interact with senior executives and cross-functional teams.
• Project Management: Familiarity with PMO practices, project tracking, and governance. PMP certification is a plus.
• Analytical Skills: Ability to identify issues and propose actionable solutions to improve operations and customer experience.

Preferred Qualifications

• Experience in ITIL processes or frameworks.
• Scripting experience (Shell, Python, etc.) is a plus.
• Familiarity with cloud-based SAP solutions and technologies, including S/4HANA, HANA DB, and Sybase ASE.

What We Offer

• Opportunity to be a part of a leading global technology company.
• Collaborative and innovative work environment.
• Competitive salary and benefits.
• Continuous learning and professional development opportunities

#SAPECSCareersxe2x80x8bBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 419544 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 419544Posted Date: Apr 18, 2025Work Area: Information TechnologyCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Bangalore, IN, 560066Job alert

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