. Technical and system expertise (networking, active directory, DNS)2. Computer skills3. Customer support4. Problem-solving and troubleshooting abilities5. Communication6. Time management7. Teamwork and collaboration8. Identify and diagnose issues and problems9. Categorize and record reported queries and provide solutions10. Support problem identification11. Advise users on appropriate course of action12. Monitor issues from start to resolution13. Escalate, if needed, unresolved problems to a higher level of support14. Excellent written verbal and presentation skills.
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