Job Description

Modern wire harness systems and exclusive vehicle interiors: The name DRAEXLMAIER stands for automotive innovations - products that enhance your driving experience. Every day, approximately 75,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!

IT Service Desk German Speaker


Position ID: 50963899


Worker Category: Temps plein, Location: Sousse

Mission:
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By joining the IT center as an IT Service Desk you will take in charge handling IT service requests, IT incidents (incidents; events) for all supported applications and

systems.

Your tasks:
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• Provide assistance to users through remote access and phone support.
• Log IT incidents and IT service requests and maintains relevant records.
• Identify and classify incident types and Service interruptions.
• Record incidents cataloging them by symptom and resolution.
• Analyze user issues to identify solutions and potential side effects.
• Escalate, if needed, unresolved IT problems to a higher level of support.
• Maintain documentation, update users on the process, and advise relevant parties of the actions taken.

Your profile:
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• Bachelor/Masters degree in a related field
• Perfect communication in both german and english is mandatory
• A previous experience in a call center or customer service environment is a plus
• Knowledge across IT technology is considered as an advantage

Benefits:
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• Initial training.
• Working in a multicultural global team.
• Career advancement opportunities.

Note: Please ensure that you provide us with English Cv, otherwise your application will not be taken into consideration