Job Description

-------------------

What You'll Do

The IT Operations Specialist III plays a pivotal role in ensuring the smooth and efficient functioning of operations within the organization.
This position involves a blend of administrative, analytical, and operational responsibilities.
The IT Operations Specialist III is responsible for executing operational processes, analyzing data to improve efficiency, and collaborating with various teams to streamline workflows.
This individual will provide mentorship to more junior technicians and will partner with local IT Leadership to help drive continuous improvement.
The individual we are seeking will maintain effective relationships with users, including the Executive staff and their Executive Assistants. They will act as an escalation point between the IT and multiple other teams at Avalara.
If you are passionate about helping others by making their jobs a little easier while working alongside a team of enthusiastic and driven individuals, we are looking for you!• Exchange and mailbox and SharePoint/OneDrive administration.
• Strong understanding and debugging skills for the Microsoft products like O365 and Intune.
• Demonstrated knowledge of Win 2012/2016 Servers and services like Active Directory/DNS/DHCP/Radius.
• Must have worked on Dell/HP/Lenovo/Mac machines.
• Technical knowledge of mail servers and associated protocols.

In depth knowledge in SSO and IAM.
• Solid understanding of security concepts, principles and practices for end user devices.
• Must have desktop hardware troubleshooting skills.
• Must have Apple Mac OS troubleshooting skills.
• Remote access/VPN troubleshooting and network connectivity support.
• Basic networking & troubleshooting tasks.
• Experience with an ITSM tool preferably ServiceNow or Jira


Qualifications• Bachelor's degree in Computer Science or Engineering Degree.
• 7 years or more of relevant experience.
• Must have excellent communication skills.
• Experience troubleshooting enterprise level applications, including Active Directory, Azure AD, Intune/Autopilot, JAMF, Office 365, Okta, Google Suite, Slack, and more
• Eager to learn, develop team members, and contribute in a collaborative, fun and fast-paced environment
• Self-starter that brings both interpersonal and creative problem solving skills
• Must be willing to work with US Pacific Time-24/5.

Preferred Qualifications • ITIL foundation certification or experience in ITIL framework environment.
• Experience with ITSM ticketing systems.
• MCP Certification is a plus.
• Intermediate PowerShell scripting experience solving large enterprise challenges
• Technical writing skills for internal and employee-facing documentation, training and content production
• Ability to comprehend and analyze complex device settings and policies
• Ability to suggest improvements in a constructive way and engage partner teams to drive ideas
• Project experience including being responsible for a major effort impacting multiple business units




What You'll Need to be Successful

As an IT Operations Specialist III, your goal is to provide world-class service to our internal customers.
Analyze operational data to identify trends, inefficiencies, and areas for improvement.
Utilize analytical tools and techniques to generate insights and make data-driven recommendations to enhance operational efficiency and effectiveness.

Collaborate with cross-functional teams to identify opportunities for process improvement.
Provide training and support to team members on operational processes, systems, and tools. Share best practices and encourage a culture of continuous improvement and learning within the team.

Collaborate with customer service teams to address customer inquiries, resolve issues, and ensure a high level of customer satisfaction.
Proactively identify opportunities to enhance the customer experience through operational improvements.



How We'll Take Care of You

Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Flexible hybrid working

We support hybrid work and flexible schedules for our employees.

Learn more about our benefits by region here: https://careers.avalara.com/



About Avalara

We're Avalara. We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, we became a billion-dollar business•,• and our tribe expanded by a cool thousand people - there's nearly 5,000 of us now. Our growth is real, and we're not slowing down - not until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We've been different from day one. Join us, and your career will be too. EEO Statement
We're an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company -- we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.