Job Description

Job Track Description:


Responsibilities:


• Monitors applications and processes and assists with remediation steps.
• Follows documented process for daily activities.
• Assists with incident management and support requests.
• Performs actions based on business/operational needs and prepares system reports.
• Participate in performance monitoring and optimization.
• Communicate effectively with team members and customers through strong verbal, written and interpersonal skills.
• Remain flexible to changes in priorities with the ability to multi-task.
• Involves working in 24/7 rotational shift (should be willing to work in night shift)


Technical skillset:


• Experience in at least 1 industry-standard ticketing tool
• Minimum of 1- 2 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience
• Experience in Incident Management and Problem Management
• Knowledge on Windows 2008, 2012R2 and 2016 Servers.
• High energy, ability to multi-task, prioritize conflicting demands.
• Excellent communication (verbal and written) skills.
• Knowledge of MS Office Applications (WORD, EXCEL, VISIO, MS Project)
• Have a good Understand infrastructure technologies like (Windows Servers, Middleware, Linux, Networking, etc.)


Qualifications :


• A University or college degree in a relevant discipline.
• 1+ years' experience in Application Support