IT Officer

Date: 14 Jun 2024 Location: Noida, South Asia, IN Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.
Job Title: IT Officer
Purpose of job:
To implement, manage, maintain and monitor Information and Communication Technology
(ICT) infrastructure for a range of appropriate, efficient and affordable IT services to enable
BCMS staff to have access to meet objectives, business needs, strategy, and to enable target
audience to access appropriate information on our products and services

Main opportunities/challenges for this role

Accountabilities, responsibilities, and main duties:
Context and environment: (e.g. dept description, region description, organogram)

• 
  Reports to: Manager IT

• 
  Supervises: System Engineers

• 
  Territory / Products/processes/services handled: Determined by shift
  

Accountabilities, responsibilities and main duties:
(including people management and finance)

Support ICT infrastructure (hardware, software and Infrastructure) administration, implementation and upgrades according to business and technical needs, in accordance with IT strategy, best practice, change and configuration management.

• 
  Ensure availability of Local Area Network (LAN) and Internet connectivity
• 
  Monitor of all servers (MS 2008) logs, services, performance, disk space, AD Management and taking corrective action.
• 
  Ensure daily backups of all servers is taken, including conducting test restores
• 
  Ensure systems are secured from external threats like hacking/virus attacks, including regular checks (software compliance)
• 
  Ensure restricted access to server room and physical security of IT equipments.
• 
  Organise weekly/monthly/quarterly IT activities support activities
• 
  Performing weekly & monthly backup tasks as per established backup policy and conduct respective checks by test restore
• 
  Implement approved updates/upgrades on receipt of guidelines and Technical Design within the agreed timeframes and ensure minimum ICT service disruptions.
• 
  Ensure installation of standard and approved software
• 
  Enhance the business processes of the organisation and identify requirements for improvements and new functionality
• 
  IT inventory (SW & HW) & network management-Wi-Fi access
• 
  Monitor IP telephony, video conferencing and mobile applications services
• 
  BCP management from IT support prospective
• 
  Technical supports to IT support team on standard software and hardware (accessed by customers and back office staff). Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements.
• 
  Ensure timely first & second level of support as per the pre-defined SLA\\OLA.
• 
  Escalate any problems/issues to relevant teams as required and follow up.
• 
  Applications support queries to be acknowledged within pre-defined SLA\\OLA.
• 
  Support to local projects.
  

Information Security

• 
  Ensure that their workforce are aware of the information security policies and comply with them
• 
  Ensures that the team complies to ISO 27001 and IGA related requirements
• 
  Send account opening requests effectively
• 
  Disable accounts immediately for leavers and Absconders /on long leaves
• 
  Document and monitor / review access levels of his/her team
• 
  Provide security awareness and education to team

• 
  Manage Records to ensure compliance to Freedom of information act
• 
  Ensure incidents of their respective functions are closed within SLAs
  

Work extended hours during crises or emergency situations

Qualifications - Graduate
MCP - Networking, MCSE, CCNA ,ITILv4
Role specific knowledge and experience

• 
  At least 5 years of IT experience on desktop support and server administration. Networking and providing technical and business application support.
  

• 
  Familiar to ITIL- Incident management process
  

Further Information
Pay Band - 5
Contract Type - FTC
Department/Country- GSS General Management (Local IT)/ India - Noida
Closing Date (Time) - 26 Jun 24 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.