Job Description

Leader / Manager - Process Design and Execution Support SAP Operations - Gurgaon, India

(S4/ Hana & ECC)

Role Description

• This Role is a leadership responsible for leading a team of Functional Module Experts providing on the ground L1 and L2 Support to business users.
• Providing Guidance on Business Process Adoption as per SAP Best Practices and / or as defined by the Global Process Experts (GPE) to business Users.
• Responsible for understanding the process requirements defined by Global Process Experts (GPE\xc2\xb4s) and business areas and provide inputs towards designing the conceptual software implementation solution within Software Development department.
• Provide software solution architecture alignment and application interfaces conceptual model.
• Support GPE\'s and Business area on improvement projects implementation and software changes definition.
• Oversee the team to Develop / Improve and support the business processes of across all business functions that are:

• appropriate for the business requirements (information flow, function, workflow)
• well integrated in the company process environment (interfaces)
• working as expected (reliability, integrity, effectiveness)
• Minimizing the required resources (efficiency).
• The role is measured according to overall issues reduction by root cause solving and successful improvements implementation.
• The role will be responsible for maintaining all governance and compliances within the Application delivery lifecycle.

Main activities and responsibilities

• Create and deliver software conceptual functional design for applications customizing and new developments according to RHIM requirements for all RHIM business applications related to SAP S/4 Implemented in RHIM India
• Implement and maintain applications to support and

• Consult, design and configure business processes.
• Operate selected tasks in business applications, and
• Support users (mainly key users) regarding information flow and usage of business applications.
• Providing issues resolution, root cause analysis and bug fixing.
• Cooperate with global Integrated Business Services (IBS) teams, independent of the region, to implement projects, attend requests and resolve the issues related to E2E processes responsibility.
• Lead or participate in task forces to mitigate complex issues, eliminate root causes of the problems and achieve system stabilization.
• Documentation of implemented solutions.
• Working on Digitalization projects.
• Conduct and/or participate in workshops, training and knowledge transfer sessions to be aware of the processes implemented and perform an efficient support for users.
• Consult and advice GPE\'s during the implementation of improvement initiatives.
• Cooperate with GPE\'s to understand and define the possibility of standardization and automation.
• Coordination of external service providers and suppliers within own area of expertise
• Perform technical leadership in projects workstreams.
• Consult/Design

• adequate and efficient design of business processes
• Input: business requirement specifications (business case, information/data, information flow, functions), process interface specifications, existing procedures
• Consult/Design: consult the business (process) owner in the design of the business process.
• Output: new or improved business process, new or improved procedures
• Design/Configure

• adequate and efficient design of business applications supporting specific business processes.
• Input: process requirement specifications (information/data, information flow, functions)
• application interface specifications, user interface specifications
• Design/Configure: design and configuration of business applications.
• Output: information architecture, workflow, requirement specification for software engineering, adapted or improved business application
• Operate:

• operation specific tasks in the business process that need specific business application knowledge.
• Input: need/request for operation of specific task
• Operate: perform tasks
• Output: solved need/request
• Support

• enable and ensure continuous and reliable business processes.
• Input: Incidents (user issue, feature request, software problem, etc.)
• Support: analyze incidents, support users (2nd, 3rd level support; mainly for key users), document problem or feature request as a service message
• Output: feedback to incident owner, solved incident or documented problem or feature request
• Administrative tasks

• continuing education in own areas of expertise
• collect efforts and assign to tasks/projects (CATS)
• initiate/attend necessary coordination.
• ticket system operation

Key skills and capabilities

• High level of expertise in consult and design of business processes pertaining to at least one Module like SD / MM or FICO. For example FI processes that include, OTC, PTP, RTR , Taxation , Asset Accounting and Proficiency in Controlling (Experience 15 years+).
• High level of expertise in related industry sectors.
• 10+ years of experience in leading in at least 1 Greenfield SAP S/4 and /or SAP ECC implementation project in the manufacturing sector.
• Bachelor\'s degree (University education)
• Business application SAP FI-CO / SD / MM
• Advanced knowledge of business process management methods
• Advanced knowledge in project management
• High configuration/customizing knowledge for application SAP FI-CO / SD / MM
• Basic knowledge in information architecture management
• Basic knowledge in IT service management (e.g., ITIL)
• Basic knowledge in IT risk management
• Desired mindset competencies

• Strategic Thinking and Action (future oriented actions; considering different factors of influence and long-term consequences)
• Market and customer orientation (Thinking and acting in line with market needs; recognizing and considering customer requests)
• Result orientation (high level of self-responsibility; produce measurable results; pursue objectives consequently)
• Innovation and Change (Generate ideas and support the implementation; adjust to changing situations)
• Leadership (communicate direction clearly; ability to delegate; recognize and develop potentials; motivate to top performance)
• Communication and Co-operation (communicate clearly; inspire others; hand-shake quality; team spirit; recognize and solve problems)
• Diversity (treating other mentalities with respect and fairness)
• Excellent analytical and conceptual skills
• Excellent ability to work in teams.
• High reliability
• High functional flexibility (willingness to extend his/her area of expertise)
• Flexibility regarding place of work (single business trips / frequent business trips / temporary change of main workplace)
• Necessary knowledge in SAP S4/Hana and SAP ECC
• Intercultural teamwork experience.
• English Language ability.

Reporting Lines and Interfaces:

• Report to Head of Application Delivery in the region.
• Interfaces to Business Partner (IBS), GPE\xc2\xb4s, Business Key users, Business Service Centers and Specialists in Software Development, IT Governance and Digital Enablers.

RHI Magnesita