Job Description

IT ManagerJob Summary:We are seeking a highly skilled and certified IT Manager to oversee our company\'s
technology operations and ensure the implementation of efficient IT systems and policies.
The ideal candidate will have extensive experience in IT management, ITIL V4 certification,
and ISO 27001. The IT Manager will be responsible for managing the IT team, developing
and implementing IT policies, and ensuring compliance with headquarters, industry standards
and regulations.Key Responsibilities:

• Strategic Planning and Management:

o Develop and implement IT strategies that align with the company\'s business
goals.
o Oversee the planning, implementation, and maintenance of IT systems and
operations.
o Manage IT budgets and optimize expenditure.

• IT Service Management:

o Implement and manage ITIL V4 processes to improve service delivery and
support.
o Ensure effective incident, problem, change, and release management.
o Monitor and report on IT service performance, identifying areas for
improvement.

• Information Security:

o Lead the implementation and maintenance of ISO 27001 standards to ensure
robust information security management.
o Conduct regular risk assessments and develop mitigation strategies.
o Ensure compliance with security policies, procedures, and regulatory
requirements.

• Team Leadership and Development:

o Manage and mentor a team of IT professionals, providing guidance and
support for their professional development.
o Foster a culture of continuous improvement and collaboration within the IT
team.
o Conduct performance reviews and set objectives for team members.

• Infrastructure and Systems Management:

o Oversee the maintenance and optimization of the company\'s IT infrastructure,
including servers, networks, and software applications.
o Ensure the reliability, availability, and security of IT systems.
o Asset Audit management.
o Manage relationships with external vendors and service providers.Qualifications:

• Bachelor\'s degree in Information Technology, Computer Science, or a related field.
• ITIL V4 certification.
• Knowledge Modern Network Infrastructure MPLS VLAN, SD-WAN
• ISO 27001 certification.
• Proven experience in IT management or a similar role.
• Strong knowledge of IT service management frameworks and information security

standards.

• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Skills:

• Experience with cloud computing and virtualization technologies.
• Knowledge of network and infrastructure management.
• Proficiency in project management methodologies (e.g., Agile, Scrum).
• Familiarity with cybersecurity best practices and emerging threats

Perks and Benefits at HLTC :Recreation: Play area with PS5, Table Tennis, Foosball, Carrom, and Chess
Financial & Health: Provident Fund, Gratuity, Performance Bonus, Medical Insurance, Leave Travel Allowance
Work-Life Balance: Hybrid model after probation confirmation based on Manager\'s approval (3 days in office, 2 days WFH), Generous Leave Policies
Facilities: Car/Bike Parking, Food Court, Modern Office Environment
Professional Development: HL Academy - Training Programs, Career Growth Opportunities, Employee Referral Policy

Hapag-Lloyd