Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That\xe2\x80\x99s why we need smart, committed people to join us. Whether you\xe2\x80\x99re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.Are you curious about being part of our growth stor\xe2\x80\x8by while evolving your skills in a culture that will welcome your unique contributions? If so, let\'s start the conversation.IT Lead (Functional), Oracle Cloud Operations \xe2\x80\x93 P2P & R2AThe IT Functional Lead, Oracle Cloud Operations will join an existing team of Mountaineers and vendor partners to ensure the service delivery activities in the Oracle platform application space exceed customer expectations, meet SOX compliance requirements, follow our ITIL protocols and are secure and high-performing.THE SUCCESSFUL CANDIDATE WILL:\xe2\x97\x8f Work with the existing vendor partner and IRM IT team to ensure that the issues raised are timely addressed and are addressed well within the SLA. The Lead is responsible to provide timely guidance and solutions for all the issues within Oracle ERP Cloud functional areas like General Ledger, Cash Management, Purchasing, Suppliers, Payables, Inventory, Costing.\xe2\x97\x8f Engage with key business stakeholders to capture their priorities and provide timely progress updates to their issues while ensuring that there are no escalations.\xe2\x97\x8f Support IRM\xe2\x80\x99s ongoing monthly and quarterly SOX requirements to ensure that Oracle ERP Cloud platform remains compliant, through providing necessary evidence to respective audits and maintaining the SOPs and ITIL service management protocols.\xe2\x97\x8f Be able to drive production service operations and improve support standards, stakeholder communications etc.\xe2\x97\x8f Plan and perform regression testing for the quarterly patching of our SaaS applications.\xe2\x97\x8f Support business users during month end period close, across geographies (US, LATAM, APAC) with ability to support multiple countries.\xe2\x97\x8f Influence teams to bring the right work culture and showcase the best practices by leading with examples.\xe2\x97\x8f Adopt and embed best practice into all support projects through the alignment to the Change Framework / ITIL standard practices. Define the right problem management process and influence teams to strictly adhere.\xe2\x97\x8f Liaise with Oracle project delivery/engineering teams as well as other service delivery teams to ensure efficient project delivery, deployment of enhancements and coordinated integration of IRM applications to others across the enterprise.SKILLS & BEHAVIORS\xe2\x97\x8f Must have an in-depth understanding of Oracle ERP Cloud functional setups and configurations of all the major Finance & supply chain modules, with specific emphasis on General Ledger, Cash Management, Purchasing, Suppliers, Payables, Inventory, Costing.\xe2\x97\x8f Experience in Oracle cloud Risk Management & Compliance (RMC) esp. in role designing and resolving SoD conflicts is a plus.\xe2\x97\x8f Team Leading capability with proven skills and expertise in managing a team of 5-10 members.\xe2\x97\x8f Identify, manage, and communicate issues and risks, well in time and then escalating to senior management, if required\xe2\x97\x8f Work with users and partner teams to ensure that all tickets and requests are properly addressed, assessed, prioritized, and worked through to completion. Ensure services are performed to the agreed to SLAs.\xe2\x97\x8f Excellent written and verbal communication. Strong troubleshooting and problem-solving skills.\xe2\x97\x8f Oracle BIP/OTBI report-building skills to leverage the data in the application to resolve issues. Hands-on experience in SQL, BI Publisher, Workflows is desirable.\xe2\x97\x8f Ensure compliance with accounting standards and regulations, providing solid accounting knowledge and expertise.\xe2\x97\x8f Outstanding collaboration skills; strong team player experienced in working with diverse global teams.DESIRED EXPERIENCE REQUIRED\xe2\x97\x8f 10-12 years of experience with Oracle ERP applications, with at least 5-7 years of hands-on experience within Oracle ERP/Fusion Cloud.\xe2\x97\x8f Hands-on and demonstrable experience and knowledge of core Oracle Financial modules.\xe2\x97\x8f Excellent understanding of Financial Reporting requirements and practices\xe2\x97\x8f Advanced knowledge and experience of G-Suite (Google Docs, Google Sheets, and Google Slides)\xe2\x97\x8f Committed team player who is willing to share, learn and support fellow team members\xe2\x97\x8f Ability to be proactive and take initiative\xe2\x97\x8f Bachelor\'s degree in Accounting, Finance, Information Technology, or related field\xe2\x97\x8f Finance/Accounting background is ideal\xe2\x97\x8f In-depth knowledge of automation, SRE, and technologies to develop and implement effective strategies for automation and continuous improvement.Category: Information Technology

Iron Mountain