Job Description

• Tech Hiring
• 3094627

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Onsite Infrastructure Support:• Provide smart hands support for customer facing " Experience Centers" 'Core' Network and Compute Infrastructure.
• Manage On-Prem lab (Server room) rack and stack activities, logical provisioning, and decommissioning of hardware.
• Support incident & problem management for WAN, LAN, WLAN, and Core Compute.
• Oversee network configuration, maintenance, and troubleshooting.
• Ensure operational health of EC server room infrastructure during business hours.


Experience Environments• Manage deployment and support of onsite experiences & demos.
• Conduct daily checks and walkthroughs of demo environments.
• Provide technical support for presenters, account managers, customers, and EC staff.
• Maintain an active inventory list for tracking of all experience/demo assets
• Administer local EC Azure Sub Resources and Subscriptions.
• Support centralized solution delivery projects and automation.
• Act as the local Technical SME for the Experience Platform catalogue of demos.
• Create and manage Azure environments for Hybrid Cloud engagements.


Customer demos/Events and Engagements:• Provide support for EC attendees and presenters during customer visits/ events.
• Coordinate technical guidance and device configuration for events.
• Provide on-site technical support and device inventory management during events.


Technology Asset & Security polices Lifecycle:• Manage warranties, RMA processes, and equipment repairs.
• Make recommendations for technology improvements and equipment purchases.
• Ensure continuous improvement of operational processes and technology solutions.
• Coordinate recycling of old equipment per Microsoft standards.
• Maintain relationships with local OEM Partner for hardware repairs/warranty replacements, IT teams /AV suppliers and integrators.
• Manage downtime scheduling and direction of suppliers for device servicing and repairs.


Readiness EC demo rooms with Audio and Video working condition:• Operate and maintain AV equipment in meeting rooms and theatres.
• Coordinate repairs and preventative maintenance for AV systems.
• Provide immediate break-fix attention and support for EC meeting rooms and AV systems.
• Assist in meeting room setup, support, and refresh projects.
• Provide consultation and maintain AV room inventory hygiene.


• Infrastructure compute & Network
• Azure Identity Management
• Datacenter support
• Cloud computing
• IT Service Operations


Datacenter - Wintel Stack
Onsite Infrastructure Support Engineer
Azure Identity Management Specialist

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