Job Description

:The IT Service & Support team at Pluralsight is looking for a Service Desk Technician. As the Service Desk Technician, you help democratization of technology skills by supporting the technology news of the business. You will interact with each department to ensure their IT needs are met. You Fellow team members are just as committed to delivering an exceptional IT experience as you are! Whether its email, hardware, or SaaS software, the business looks to you for guidance on difficult issues and to better integrate technology in their day-to-day. This job requires you to work in one of Pluralsight's global offices (India Technology Center in this instance).Who you are committed to being:A self-starter: Personal responsibility and accountability is important at Pluralsight.Problem Solver: Troubleshoot and identify root causes of end user technology issues.Team Member: Although our team is global - we share responsibilities and partner together to deliver.Communicator: Effective communication is vital to working as a team.You are your word: When you make commitments to users and fellow term members, you deliver.A life-long learner: Everyone at Pluralsight is dedicated to having an open mind and learning from those around them.What youll do:Learn and use daily accounting and customer relationship systems.Review, generate, and send invoices to customers.Verify revenue recognition dates for accuracy in invoices and the accounting system.Correspond regularly with sales reps regarding questions on invoices and customer requestsMonitor and respond promptly to the constant inflow of emails in the AR inbox and other communication channelsTrack unpaid invoices and follow up regularly with customers for payment, and coordinate with sales reps as needed and apply payments received to outstanding invoices.Prepare AR Aging reports for weekly meetings with AR team and leadershipCoordinate with customers and sales reps to send invoices and receive payments through EDI (electronic data interchange) as necessaryExperience youll bring:Mac OS experiences a plus.Conference Room Support a plus.Previous technical troubleshooting experience.Customer-focused, service-oriented and positive team-aligned attitude.Effective listing skills, ability to follow the direction of IT Management and senior IT team members.Desire to learn from others and ability to research issues on your own.Why youll love working here:Were remote- and hybrid-friendlyWere mission driven and values guidedWe have a strong commitment to diversity and belongingWe cultivate a culture of trust, autonomy, and collaborationWere lifelong learners and champion team member growth and advancementWeve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.About us:Were Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud product, teams can develop critical skills, improve processes and gain data-driven insights.Were a community of growth seekers and lifelong learners who are out to do big things that make a difference in peoples lives, and were looking for curious, talented people to join us. Our culture of trust, autonomy, and genuine collaboration create an environment where youll grow as a human and as a professional. Because to us, your growth is our growth, and vice versa.Physical and Mental RequirementsWork is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the to learn how to request an accommodation.For more information on Pluralsights commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report .#LI-AT1#LI-Hybrid

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