Job Description

We are looking for a competent IT Help desk to provide fast and useful assistance to customers. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

Responsibilities

• Should be responsible to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Responsible to respond to the queries over the phone and via email.
• Responsible to maintain daily call reports.
• Redirect unresolved issues to the next level of support personnel.
• Keep record of problems and their resolution.
• Provide quick resolution and excellent customer service.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Provide feedback on processes and make recommendations on areas to improve.
• Run reports to determine malfunctions that continue to occur.

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Shift:

• Day shift

Experience:

• total work: 1 year (Required)

Work Location: In person