Job Description

IT Help Desk TechnicianChennai, IndiaAt Vendasta, we believe in helping great local businesses survive and thrive in a world that's more competitive than ever and we are growing our team! This is an opportunity to join a growing team and directly impact local economies worldwide. In a world where local businesses all over the globe have had their livelihoods turned upside down, Vendasta continues to help them embrace digital solutions and flourish. Keep reading if you\'d like to join us on our mission to support small businesses all over the world.Job Summary:This position requires an individual with an understanding of computer technology and a commitment to providing exceptional customer service. The ideal candidate will possess some technical expertise, problem-solving abilities, and excellent communication skills.Your Impact:

• Act as the Primary contact and provide prompt and efficient technical support to end users via chat, internal ticketing system, IT support channel, email, and in-person.
• With the team, troubleshoot and resolve a wide range of Windows/Mac system-related and other hardware, software, and network issues accurately and effectively.
• Prepare, configure, and maintain user computer hardware and software, ensuring optimal performance and security.
• Assist users with technology-related questions and concerns.
• Look after our in-office IT equipment and perform routine maintenance.
• Liaise with vendors like Dell and other vendors to resolve hardware issues of laptops and accessories.
• Update and maintain IT inventory in our asset management system.
• Provide support for meeting rooms, user biometric access and removal.
• Document and track all support requests thoroughly, ensuring efficient follow-up and resolution
• Stay up-to-date with emerging technologies, industry trends, and best practices.

What You Bring to the Table:

• Understanding of computer hardware and software for both the Windows and OSX operating systems
• Working knowledge of Google Workspace and Google-related applications.
• Excellent customer service skills, with the ability to communicate complex technical concepts clearly and concisely.
• Basic knowledge of TCP/IP networking, DNS, DHCP, and VPN concepts.
• Proficiency in troubleshooting and problem-solving, with a systematic and analytical approach
• Ability to work independently and as part of a team, collaborating effectively with colleagues and end-users
• Ability to multi-task and handle frequent interruptions.
• Excellent written and verbal communication skills, with the ability to convey technical information effectively to both technical and non-technical audiences.
• Should be available during non-working hours based on requirements or emergencies. Time in lieu will be granted.

Preferred Qualifications:

• Any certification for operating systems, hardware, or IT processes is a plus.
• Associates or bachelors degree in computer science, information technology, related field, or equivalent experience.

About Vendasta:
So what do we do? We create an entire platform full of digital products & solutions that help small to medium-sized businesses (SMBs) have a stronger presence online through digital advertising, online listings, reputation management, website creation, social media marketing and much more! Our platform is used exclusively by channel partners, who sell products and services to SMBs, allowing them to leverage us to scale and grow their business. We are trusted by 65,000+ channel partners, serving over 6 million SMBs worldwide!Perks:

• Benefits - Health insurance
• Paid time offs
• Training & Career Development - Professional development plans, leadership workshops, mentorship programs, and more!
• Free Snacks, hot beverages, and catered lunches on Fridays
• Culture - comprised of our core values: Drive, Innovation, Respect, and Agility
• Night Shift Premium
• Provident Fund

Vendasta