Job Description

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Job Information

Department Name

Operations

Work Experience

1-3 years

Date Opened

02/19/2025

Country

India

State/Province

Telangana

Zip/Postal Code

500032

City

Hyderabad

Industry

IT Services

Job Type

Full time

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About Us

At alt.f coworking, we've cultivated a culture that balances freedom with responsibility since our founding in 2016. We believe that great work happens when people have the flexibility to create, explore, and innovate--paired with a deep sense of ownership and accountability. Our dynamic environment empowers individuals and teams to work on their own terms while staying committed to collaboration, excellence, and meaningful impact. At alt.f, you're not just given space--you're given the trust and support to do your best work, your way.

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About the Department:

Operations Team is the backbone of the company as management of day to day running of all the centers relies on their shoulders. Their major KRA's include smooth onboarding and management of clients and taking care of them during their office stay with AltF CoWorking. Other responsibilities include providing ultimate customer and visitor experience during the visit, showing the coworking center. The whole vendor management for smooth running of operations of the center also lies on the department's shoulder.

Job Role:

To support the IT network infra for 10+ Co-working Centers across Hyderabad. Proactively responsible for identifying and manage L1 & L2 support requirements across all locations.

Provide Level-1/2 support and troubleshooting to resolve issues pertaining to all IT infrastructure.

Maintaining and administering IT networks, including hardware, software applications and configurations.

Troubleshooting, diagnosing and finding solutions to potential network and system issues on daily basis.

Conducting regular maintenance tasks, such as installing software patches and performing network upgrades.

Responsible and accountable for the smooth running and management of network infrastructure which includes ISP, Switches, Routers, Wireless Controllers, Access Points, Network Printers etc.

Communicating and collaborating with third-party vendors that provide services to ensure networks operate as per expectations

Act as primary SPOC to address various ADHOC alterations in existing network like laying of cables, making connectors for UTP cables, DVR cables, setting up printers for clients. Also, should support in Devices mounting & unmounting.

Assuring seamless internet availability to all over clients in multiple locations.

Maintain IT Asset of the organizations as per office guidelines.

Ensuring and maintaining connectivity of different networks.

Coordination with ISP Vendors in case of any network outage to see the resolution as per agreed SLA.

Perform network maintenance and system upgrades including service packs, patches, hot fixes and as the part of preventive maintenance schedules weekly, monthly or as per office guidelines.

Should be able to support in supervising the Active/Passive vendor working onsite for setting up AltF new centers.






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Requirements

Technologies

Working knowledge on Hardware & Networking- Switches, Access Points, WLC, Passive works, L1 & L2 support, Network Printers, Desktops, CCTV, DVR, NVR, Access Controls etc.

Skill Sets

L1 & L2 Support

Network Troubleshooting and monitoring.

Problem solving and analytical thinking

Time management skills

Proactive approach

Education Qualification:

Graduate with Certificate in Hardware & Networking from reputed institutions