Job Description

Roles and responsibilities:

1) Addressing user tickets regarding hardware, Software, and network related issues.

2) Helps in installing applications and computer peripherals.

3) Guide users with simple, step-by-step instructions on remote support.

4) Good communication & teamwork Skills.

5) Excellent in problem-solving and multitasking skills

6) Customer-oriented attitude.

7) Knowledge of MS Office & Microsoft 365, outlook troubleshooting of 2019, 2016, 2013 etc.

8) Basic of using active directory, DNS & DHCP.

9) Proven work experience as a Desktop Support Engineer/ FMS.

10) Conduct remote troubleshooting and test alternative pathways until he resolve an issue.

11) Help create technical documentation and manuals.

12) Hands-on experience on Windows, MAC, IOS, Android OS & Devices.

13) Working knowledge of office automation products and computer peripherals, like printers, laptops and scanners

14) Knowledge of network switches, router, firewall, Printers troubleshooting.

15) Basics configurations, troubleshooting anti-virus software.

16) Must have knowledge about the remote support application like Anydesk, team viewer, VNC etc..

Perks & Benefits:

• Attendance Bonus
• Weekly & Monthly appreciation.
• Med claim (20L up to accidental )
• Week off - Saturday and Sunday fixed off.

Contact HR NOVA-8097181658

Job Types: Full-time, Permanent

Pay: ?22,000.00 - ?25,000.00 per month

Benefits:

• Food provided
• Health insurance

Shift:

• Fixed shift
• Night shift
• UK shift
• US shift

Work Days:

• Monday to Friday

Work Location: In person