Job Description

Key Responsibilities

Responsibilities

IT ASSETS RELATED:

• Ensure all IT Assets like Switches, Servers, Desktops, Laptops, Projectors, Accessories, Monitor Local Area Network, Printers etc. are monitored and maintained.
• Should tag all IT Assets appropriately and update the same in IT Asset Management module on Vector.
• Reports of IT assets must be maintained as a hard copy as approve format. Maintaining CCTV Factsheet report, vendor service report, support forms etc.
• Should Configure & Troubleshoot PC issues, Emails clients, Microsoft O365 Outlook or (OWA) Outlook Web Access, & other technical issues like system hang, virus attacks/infections, network connectivity?failure etc. and report the same to respective Vertex or Vendor Support teams.
• Must keep a check on the UHF device by Ping the IP addresses of the devices and ensure 100% uptime.
• Must check all parent SR related raised for IT (Infra / Application) in the Integrated Service Request System.
• Installation and Support of Windows 10 and Windows Server 2012 & above.
• Should monitor DNS, DHCP and Active Directory on Windows Server 2012 & above.

ERP RELATED:

• Must comply with the Enrollment & de-enrollment process as per the ERP list, ERP Application Support including multiple support tasks.
• Should verify the working status of Tally Application by logging into the same.
• Should verify and check the ERP Application URL to ensure working condition, check the assigned IT tickets and ensure resolution and closure as per defined TAT.

VENDORS REALTED:

• Must coordinate with the vendors for reporting and resolution of various issues with Servers, desktops, EPABX, PPL, etc. arising during BAU.
• The external vendor service reports, PM reports must be maintained as hard copies and must be filed in a filer for record keeping.?Vendor support related issues must be reported by logging a ticket with the respective vendor.
• Should check VMS portal and VMS device & verify the printing of the visitor slip.
• Must login into Neo Track Web Portal to check Bus GPS and Tracking.

AUDIT RELATED:

• Network, servers, telephones & communication equipment's health reports must be logged and maintained in Log Register?with their working status.?This is mandated requirement for audit?and compliance.

Records must be produced on demand during?Audits.

• Installation,?Monitoring, Support & Maintenance of Surveillance equipment like CCTV DVRs, Cameras etc. and ensure 100 % uptime of the surveillance infrastructure. Follow and update the Daily Checklist.
• Should conduct Self-Audit on monthly basis as per the Audit Checklist.

Job Type: Full-time

Pay: ?9,721.28 - ?38,155.46 per month

Shift:

• Day shift

Experience:

• total work: 2 years (Preferred)

Work Location: In person

Expected Start Date: 26/07/2024