It Executive
Year Bhuj, Gujarat, India
Job Description
Position:IT ExecutiveLocation:GandhidhamExperience:6- 8 YearsIndustries:PackagingResponsibilities:
- End-end responsibility to resolve end user\xe2\x80\x99s tickets related to hardware & software. Complete end user computing support.
- As a Support Analyst, candidate will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- Handling the domain server & client issue.
- ORACLE Problem solution
- SLA Adherence
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
- Good Communications Skills.
- Good Interpersonal Skills.
- Soft Spoken.
- Technically Sound.
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Job Detail
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Job IdJD3369717
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBhuj, Gujarat, India
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EducationNot mentioned
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ExperienceYear