Job Description

Summary
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The Deskside Support Technician is responsible for providing on-site technical support to end-users within the organization. This includes diagnosing and resolving hardware and software issues, configuring and installing computer systems, and ensuring the smooth operation of IT equipment.

Your role in our mission
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Expecting 4+ years' experience in Deskside support.


Provide hands-on support for desktops, laptops, printers, and other end-user devices.


Diagnose and troubleshoot hardware and software issues promptly.


Install, configure, and upgrade computer systems and applications.


Collaborate with other IT support teams to resolve complex technical issues.


Assist end-users with technology-related problems and inquiries.


Train users on the proper use of hardware and software applications.


Provide guidance on security best practices and data protection.


Perform routine maintenance on desktops, laptops, and peripherals.


Coordinate with vendors for hardware repairs and replacements.


Ensure all equipment is in compliance with company policies and standards.


Install, update, and troubleshoot software applications.


Collaborate with the IT team to deploy software updates and patches.


Ensure software licenses are up-to-date and in compliance with policies.


Maintain accurate records of support activities, technical issues, and resolutions.


Document standard operating procedures and guidelines for end-users.


Proven experience as a Deskside Support Technician or similar role.


Solid understanding of desktop operating systems (Windows, macOS) and office productivity applications.


Knowledge of hardware components, peripherals, and troubleshooting techniques.


Excellent communication and customer service skills.


Ability to work independently and collaboratively in a team environment.


Technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.


Having basic & good knowledge in network is plus.


Expert in Office365 applications. Like support and troubleshooting.

Education:


Bachelor's degree in Information Technology, Computer Science, or related field is preferred.