Diagnosing technical issues by communicating with clients in person or through other forms of communication, such as over the phone or using video chat. Helping clients fix technical issues by providing clear and simple instructions or by using remote support tools. Developing and providing alternative solutions to issues regarding the hardware and software components of devices. Monitoring, troubleshooting, and repairing software or hardware. Training clients and team members on the use of new software or hardware products Duties & Responsibilities - 1. Installing and Configuring Computer Systems 2. Diagnosing software or hardware issues 3. Repairing and replacing equipment as necessary 4. Testing new technology 5. Computer networking - LAN, WAN, Firewall 6. Respond to troubleshooting requests of users 7. Conducting electrical safety checks on equipment 8. Managing multiple cases at one time 9. Providing timely and accurate feedback to users 10. Troubleshoot ERP software issues 11. Document hardware and software updates 12. Training more junior staff members Experience Required: Degree in Computers - Preferred but not required Work Experience - Minimum 3-4 years experience in technical support position Knowledge and Experience required of: 1. Network and Security knowledge - LAN, WAN, Firewall 2. ERP knowledge, 3. Application: Mobile App and Web operations Support 4.Server Management Knowledge: Basic protocols, Multiple Server Management, Application software knowledge, Backup protocol management. Experience with Remote Desktop Protocol (RDP) must. * Sometimes travel to branch locations outside Nashik for technical support or Branch setup Job Types: Full-time, Fresher Pay: \xe2\x82\xb9300,000.00 - \xe2\x82\xb9500,000.00 per year Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Education:

• Diploma (Preferred)

Work Location: In person