Diagnosing technical issues by communicating with clients in person or through other forms of communication, such as over the phone or using video chat. Helping clients fix technical issues by providing clear and simple instructions or by using remote support tools. Developing and providing alternative solutions to issues regarding the hardware and software components of devices. Monitoring, troubleshooting, and repairing software or hardware. Training clients and team members on the use of new software or hardware productsDuties & Responsibilities -1. Installing and Configuring Computer Systems2. Diagnosing software or hardware issues3. Repairing and replacing equipment as necessary4. Testing new technology5. Computer networking - LAN, WAN, Firewall6. Respond to troubleshooting requests of users7. Conducting electrical safety checks on equipment8. Managing multiple cases at one time9. Providing timely and accurate feedback to users10. Troubleshoot ERP software issues11. Document hardware and software updates12. Training more junior staff membersExperience Required:Degree in Computers - Preferred but not requiredWork Experience - Minimum 3-4 years experience in technical support positionKnowledge and Experience required of:1. Network and Security knowledge - LAN, WAN, Firewall2. ERP knowledge,3. Application: Mobile App and Web operations Support4.Server Management Knowledge: Basic protocols, Multiple Server Management, Application software knowledge, Backup protocol management. Experience with Remote Desktop Protocol (RDP) must.* Sometimes travel to branch locations outside Nashik for technical support or Branch setupJob Types: Full-time, FresherPay: \xe2\x82\xb9300,000.00 - \xe2\x82\xb9500,000.00 per yearBenefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Education:

• Diploma (Preferred)

Work Location: In person