It Client Support Executive General Support
Job Description
Responsibilities:
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Delivers fanatical customer service.
• Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users).
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Assist team members while communicating with Customer Support Representatives.
• Proven team player mentality.
Qualifications:
• 3-5 Years' Experience as Technical Support Specialist or Semi Voice IT Executive is preferable.
• Strong written and verbal English communications skills.
• Convent educated
• Familiarity with Customer Service Oriented industry is a plus
• Worked in a Corporate setting supporting US clients
• Flexible working in all shifts 24•5.
• Experience in help desk ticketing, MFA and remote support tools.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience while handling tough cases.
• University degree.
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Job Detail
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Job IdJD3388739
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationVisakhapatnam, AP, IN, India
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EducationNot mentioned
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ExperienceYear