Job Description

Job Summary:

Manage and nurture relationships with key IT clients, delivering exceptional service, identifying growth opportunities, and ensuring client satisfaction.

Key Responsibilities:

1. Client Management:

• Maintain strong client relationships
• Address inquiries and resolve issues

2. Account Oversight:

• Manage client accounts
• Ensure services meet client needs

3. Business Development:

• Identify growth opportunities
• Propose strategies to enhance client satisfaction

4. Technical Support:

• Provide technical advice
• Coordinate with technical teams for issue resolution

5. Reporting:

• Maintain client interaction records
• Prepare account status reports

6. Knowledge of IT Technology Secto r:

• A.Maintain a deep understanding of current IT technologies, trends, and innovations to effectively communicate and recommend solutions to clients.
• b. Continuously update knowledge on IT products, services, and market dynamics to provide informed guidance and support to clients.

Qualifications:

• Education: Bachelor's in IT, Business, or related field
• Experience: Preferred 6 months-5 years in IT client relationship management
• Skills: Knowledge of IT products, CRM software, excellent communication, problem-solving
• Certifications: Relevant IT or CRM certifications are a plus

Key Competencies:

• Customer focus
• Strong communication
• Problem-solving
• Proactivity
• Adaptability

Job Type: Full-time

Pay: ?8,752.03 - ?30,087.23 per month

Benefits:

• Internet reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person