Job Description

### Description



Location: Nampula



The IT Associate will work closely with the Human Resources, IT and Administration team to ensure the organisation has adequate capacity to build business operations and resolve any technical challenges employees may face.### What you will be expected to do;



• Provide technical support using personal computer hardware, software, and specialised mainframe technology.
• Set up and configure desktop computers, peripherals and accounts, assigning security levels, Installing software and repairing hardware and peripherals
• Troubleshoot, repair and maintenance of computer equipment (e.g. microcomputers, disk drives, and laser printers), test personal computers and peripherals on a network to diagnose hardware versus software problems and escalate corrective procedures to other technical resources as appropriate
• Perform routine security checks on the system; Install repairs and remove wire and cable lines.
• Troubleshoot and resolve the issues with the helpdesk people, ensure internet connection on the laptops, and Monitor the internet with SIP.
• Configure laptop with forgotten password (Format and install software and printer) and update Windows.
• Configure new machines i3 and i5. (install MS Office, skype, adobe reader, flash player, java, update windows defender and create a restore point) Diagnose the printer on the scanning part.
• Prepare monthly IT report as per pre-determined parameters
• Undertaking IT projects as instructed by the IT management



### You might be a strong candidate if you have:



• Bachelor's Degree in Information Technology or Computer Science
• Two years of experience, out of which at least six months in the Customer Service environment
• Strong capabilities in the following products, platforms and areas of expertise: Microsoft Windows Server Platforms (2003, 2008, 2012), Cisco Switches and Routers and wireless devices, Microsoft 32/64-bit Window Platforms (Windows 7/8/10), Office applications'/IP Networking, DNS, DHCP, VPN, WAN; Remote Access and Network Security, Microsoft SQL Server
• Excellent organising skills and strategic planning abilities
• The ability to intervene with crisis management or troubleshooting
• The ability to handle multiple tasks simultaneously without errors and mistakes
• Experience in working around Linux environment, especially Centos
• Excellent communication skills; be able to write and speak both in English and Portuguese

### What we offer (in addition to compensation and statutory benefits):



• An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry;
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.



### About Sun King


Sun King is the world's leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.

Sun King makes solar products affordable to low-income households and businesses via 'pay-as-you-go' purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.



Sun King collects payments digitally through mobile money systems and its 28,000 field agents -- over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.

From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King's products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.


Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more -- all with a passion to serve off-grid families.

Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King's workforce.